Complaint Regarding Non-Pickup of Return Item

7

7411152658

New member
Seller Name
myntra
Company Name
myntra
Product Name
DOCTOR EXTRA SOFT Textured Clogs Size: 9
Website Name
https://www.myntra.com/my/item/details?storeOrderId=130505827265201438101&itemId=10578642428
Customer Care Number
08061561999
Loss Amount
1299
Ratings
1.00 star(s)
Dear Sir/Madam, my number 7411152658

I am writing to bring to your attention an issue I am facing with my recent return request for Order ID 1305058 27265201438101 placed on your platform.

Despite initiating the return and getting confirmation, the return pickup has not been attempted, and I have not been contacted by your delivery agent. I have been waiting for several days, and this delay is causing inconvenience.

I kindly request you to:

Reschedule the return pickup at the earliest.

Ensure proper coordination from your delivery/logistics team.

Extend my return window if necessary due to this delay.


Please look into this matter urgently and resolve it as soon as possible. I am a regular customer and expect better service
 
Hello @7411152658

Thank you for reaching out. We noticed that you are facing the similar problem that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

Please note: The company name may be different but the process of filing complaint is same.


Sushma k acharya

Thread 'Return and refund from Ajio'

Hi Team,

I had ordered two dresses on the AJIO app, which were delivered on 2nd March. Due to the poor quality of the material, I initiated a return on the same day.

However, the return process has been extremely frustrating. Despite my timely initiation, the delivery team never contacted me for pickup. On 3rd March, the return status was marked as “Return cancelled due to operational issues”, yet, at the same time, it also showed “Return pickup by 11th March” — which is contradictory.

I waited until 11th March, but there was no communication from AJIO or...

If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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