Aruna Godara
New member
- Seller Name
- Cigfil limited
- Company Name
- Cigfil limited
- Product Name
- Nivea soft gel face moisturizer, hyaluron and niacinamide, face cream, 100hr hydration
- Website Name
- Flipkart
- Customer Care Number
- 4445614700
- Loss Amount
- 558
- Ratings
- Opposite Party Address
- Flipkart india private limited
I placed an order through Flipkart for several products, including two Nivea moisturizers of 300 ml each. The order was prepaid.
On 15 October 2026, several products from my order were delivered. However, I did not receive the two Nivea moisturizers, even though Flipkart shows these products as delivered on 15 October 2026.
I have raised this issue several times through the Flipkart app as well as through customer care. On every occasion, I was assured that the issue would be resolved soon. However, despite repeated complaints and sufficient time being given to Flipkart, no satisfactory resolution has been provided. I have neither received the products for which I have already paid nor received a refund.
I had purchased the said Nivea moisturizers for ₹558, whereas the same products are now available at approximately ₹757. Therefore, merely requiring me to place a fresh order would cause me an additional financial loss for no fault of mine.
I request that Flipkart be directed to:
Deliver the same two Nivea 300 ml moisturizers at the original price already paid by me, without requiring any additional payment; or, if delivery is not possible, refund the entire amount paid for the undelivered products.
Provide appropriate redressal for the inconvenience and repeated delay caused despite my multiple complaints.
I would also like to bring to notice that another product delivered on the same date, a Vaseline body lotion, was delivered without any outer packaging. The delivery/address label and code were pasted directly on the product bottle, and the bottle was delivered openly. This reflects improper packaging and handling of the order.
Despite repeatedly approaching Flipkart for resolution, the matter remains unresolved. I therefore request appropriate action and relief for the non-delivery of the prepaid products and the deficiency in service.
I am attaching/providing the relevant order details, payment proof, delivery status and records/screenshots of the complaints raised with Flipkart in support of my complaint.
On 15 October 2026, several products from my order were delivered. However, I did not receive the two Nivea moisturizers, even though Flipkart shows these products as delivered on 15 October 2026.
I have raised this issue several times through the Flipkart app as well as through customer care. On every occasion, I was assured that the issue would be resolved soon. However, despite repeated complaints and sufficient time being given to Flipkart, no satisfactory resolution has been provided. I have neither received the products for which I have already paid nor received a refund.
I had purchased the said Nivea moisturizers for ₹558, whereas the same products are now available at approximately ₹757. Therefore, merely requiring me to place a fresh order would cause me an additional financial loss for no fault of mine.
I request that Flipkart be directed to:
Deliver the same two Nivea 300 ml moisturizers at the original price already paid by me, without requiring any additional payment; or, if delivery is not possible, refund the entire amount paid for the undelivered products.
Provide appropriate redressal for the inconvenience and repeated delay caused despite my multiple complaints.
I would also like to bring to notice that another product delivered on the same date, a Vaseline body lotion, was delivered without any outer packaging. The delivery/address label and code were pasted directly on the product bottle, and the bottle was delivered openly. This reflects improper packaging and handling of the order.
Despite repeatedly approaching Flipkart for resolution, the matter remains unresolved. I therefore request appropriate action and relief for the non-delivery of the prepaid products and the deficiency in service.
I am attaching/providing the relevant order details, payment proof, delivery status and records/screenshots of the complaints raised with Flipkart in support of my complaint.
