anamika soni
New member
- Seller Name
- SURICYBCOMBazaar
- Company Name
- Flipkart
- Product Name
- Parachute Coconut Oil, 100% Pure Coconut Oil Hair Oil (1.2 L)
- Website Name
- https://www.flipkart.com
- Customer Care Number
- 04445614709
- Loss Amount
- 389
- Ratings
- Opposite Party Address
- Flipkart India Private Limited Warehouse Building Nos. WE-II, Renaissance Integrated Industrial Area, Village Vashere, Bhiwandi, Thane Mumbai, Maharashtra, Thane, Maharashtra, 421302 Maharashtra, IN-MH, IN -421302 GSTIN: 27AABCF8078M1Z1 PAN: AABCF8078M
Dear support team,
I purchased products through Flipkart on 9 October 2026 under Order ID OD438835234858716100. The total order amount was ₹1,068, which included one Greenchef induction tawa and two bottles of coconut oil. The price of each coconut oil bottle was ₹389, paid through UPI.
However, upon delivery, I received only one bottle of coconut oil instead of the two bottles I had ordered and paid for.
On 13 October 2026, at approximately 7:40 PM, I spoke with the delivery agent and clearly informed him that I had ordered two bottles of coconut oil but had received only one. The delivery agent explicitly advised me to raise a complaint with customer care. This conversation supports my claim that only one bottle was handed over to me by the delivery partner.
Despite paying for two bottles, I received only one. I am seeking a refund of ₹389 for the missing bottle.
Relief Sought:
A refund of ₹389 for the undelivered coconut oil bottle.
An appropriate investigation into the delivery partner's handling of my order.
Suitable action to resolve the complaint and prevent similar incidents.
A written response regarding the resolution of my complaint.
I request the concerned authority to look into this matter and provide appropriate relief for the deficiency in service.
Order ID: OD438835234858716100
Order Date: 9 October 2026
Total Order Amount: ₹1,068
Price of Missing Item: ₹389
Payment Method: UPI
Date and Time of Conversation with Delivery Agent: 13 October 2026, approximately 7:40 PM
I purchased products through Flipkart on 9 October 2026 under Order ID OD438835234858716100. The total order amount was ₹1,068, which included one Greenchef induction tawa and two bottles of coconut oil. The price of each coconut oil bottle was ₹389, paid through UPI.
However, upon delivery, I received only one bottle of coconut oil instead of the two bottles I had ordered and paid for.
On 13 October 2026, at approximately 7:40 PM, I spoke with the delivery agent and clearly informed him that I had ordered two bottles of coconut oil but had received only one. The delivery agent explicitly advised me to raise a complaint with customer care. This conversation supports my claim that only one bottle was handed over to me by the delivery partner.
Despite paying for two bottles, I received only one. I am seeking a refund of ₹389 for the missing bottle.
Relief Sought:
A refund of ₹389 for the undelivered coconut oil bottle.
An appropriate investigation into the delivery partner's handling of my order.
Suitable action to resolve the complaint and prevent similar incidents.
A written response regarding the resolution of my complaint.
I request the concerned authority to look into this matter and provide appropriate relief for the deficiency in service.
Order ID: OD438835234858716100
Order Date: 9 October 2026
Total Order Amount: ₹1,068
Price of Missing Item: ₹389
Payment Method: UPI
Date and Time of Conversation with Delivery Agent: 13 October 2026, approximately 7:40 PM
