Complaint Regarding Non-Delivery of Courier and Extremely Poor Customer Servi

Pushpalatha S K

Pushpalatha S K

New member
Dealer Name
DTDC
Loss Amount
1490
Ratings
1.00 star(s)

Complaint Regarding Non-Delivery of Courier and Extremely Poor Customer Service​

I am filing this complaint regarding the non-delivery of my courier (Reference No. 7D135983610) despite more than 10 days having passed beyond the promised delivery date.

The promised delivery date of the product was 1st August 2026, but as of today, 11th August 2026, I have still not received the courier.

I have been continuously following up with the customer support team in an attempt to resolve this issue. However, every time I contact them, I receive the same response that a ticket has been raised and that the issue will be resolved "by the end of the day." The representatives simply ask for my registered mobile number and email ID and state that the matter will be escalated. Despite repeated follow-ups, no meaningful action or resolution has been provided so far.

What is even more concerning is the repeated and seemingly incorrect delivery status updates. Almost every day, I receive a message around 11:30 AM stating that the shipment is "Out for Delivery." However, by the end of the day, I receive another message stating reasons such as:

  • "Recipient Not Reachable"
  • "Recipient Not Available at Home"
  • "Door Locked"
These reasons are completely incorrect. I have been at home throughout the day specifically waiting for the delivery and have been answering even unknown/spam calls in anticipation of the courier. Yet, I have not received a single call from the delivery executive regarding this shipment. Therefore, the repeated claims that I was unreachable, unavailable, or that the door was locked are highly questionable and have caused considerable inconvenience and frustration.

I contacted customer support again today to seek an immediate resolution. During the conversation, a customer support representative named Prashanth behaved in an extremely rude and unprofessional manner. Instead of understanding and addressing my concern, he repeatedly asked me to "wait patiently" and even told me that I could not keep calling and "disturb" them so many times. I find this response completely unacceptable, particularly when I am contacting customer support only because the company has failed to deliver the product within the promised timeline.

The customer support team has also failed to properly listen to my concerns. Despite explaining the situation multiple times, I have not received any concrete information about the actual location of my shipment, the reason for the repeated failed delivery attempts, or a definite date by which the courier will be delivered.

I even offered a practical solution during one of my conversations with customer support, stating that I was willing to personally visit the godown and collect the courier if that would help resolve the issue. Even for this, I was simply asked to wait, without any clear explanation or assistance.

I have already waited well beyond the promised delivery date and have made numerous attempts to resolve this matter through customer support. A customer should not be expected to repeatedly chase the company for a basic service that was already promised and paid for.

I therefore request the concerned authority to take appropriate action and direct the company to:

  1. Immediately locate and deliver my courier, without any further delay; OR
  2. If the company is unable to deliver the shipment immediately, refund the entire amount paid by me without further delay, so that I can make alternative arrangements.
  3. Investigate the incorrect "recipient unavailable/door locked/not reachable" delivery updates being recorded against my shipment.
  4. Investigate the unprofessional and rude behaviour of the customer support representative, Prashanth, and take appropriate action.
  5. Take appropriate action regarding the company's repeated failure to provide a proper resolution despite numerous complaints and follow-ups.
Reference Number: 7D135983610

I have been patient and have given the company more than sufficient time to resolve this matter. However, the continued delay, misleading delivery updates, lack of accountability, and unacceptable customer service have caused me significant inconvenience and frustration.

I request that this complaint be treated seriously and that the matter be resolved at the earliest. I am also requesting appropriate relief for the inconvenience caused due to the company's failure to provide the promised service.

If the issue is not resolved promptly, I reserve my right to pursue the matter through the appropriate consumer grievance and legal channels.
 
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