- Seller Name
- _sonzal_
- Company Name
- _sonzal_
- Product Name
- Customised car hanging
- Customer Care Number
- 6006155673
- Loss Amount
- 650
- Ratings
- Opposite Party Address
- Srinagar, J&K. Instagram page for customised products
On 5 July 2026, I came across an Instagram business page named “_sonzal_”, which offers customised “whoop art” car hangings. I contacted the page through Instagram regarding a customised order. The person handling the page responded properly at the beginning, and after discussion, the final price of the order was agreed upon as ₹650.
I was informed that the order would be delivered within 15 days from the date of placing the order, and I agreed to this timeline.
However, after the completion of the promised 15-day period, I contacted the page to enquire about the status of my order, but I received no response. I have continued trying to contact them since then, but as of 23 August 2026, I have received no reply or update regarding my order.
What is particularly concerning is that the Instagram page remains active and operational. The page continues to upload posts and stories regarding the completion and delivery of other customers’ orders, while completely ignoring my messages and failing to provide any explanation regarding my order.
This has resulted in a significant loss of my time, inconvenience and mental harassment, apart from the money involved in the transaction. I had placed the order in good faith based on their representations regarding delivery within 15 days.
I therefore request that appropriate action be taken against the concerned Instagram business/page, and that I be provided appropriate compensation/refund for the amount paid, along with compensation for the inconvenience, loss of time and harassment caused to me.
I also request that necessary steps be taken to alert and protect other potential customers so that they do not face a similar situation.
I am willing to provide screenshots of my conversations with the page, details of the order/payment, screenshots showing the continued activity of the Instagram page, and any other evidence required to substantiate my complaint.
Date: 23 August 2026
Instagram Page: sonzal
Order Amount: ₹650
Date of Order/Contact: 5 July 2026
Promised Delivery Period: 15 days
Issue: Non-delivery of order and complete non-responsiveness despite the page remaining active.
I was informed that the order would be delivered within 15 days from the date of placing the order, and I agreed to this timeline.
However, after the completion of the promised 15-day period, I contacted the page to enquire about the status of my order, but I received no response. I have continued trying to contact them since then, but as of 23 August 2026, I have received no reply or update regarding my order.
What is particularly concerning is that the Instagram page remains active and operational. The page continues to upload posts and stories regarding the completion and delivery of other customers’ orders, while completely ignoring my messages and failing to provide any explanation regarding my order.
This has resulted in a significant loss of my time, inconvenience and mental harassment, apart from the money involved in the transaction. I had placed the order in good faith based on their representations regarding delivery within 15 days.
I therefore request that appropriate action be taken against the concerned Instagram business/page, and that I be provided appropriate compensation/refund for the amount paid, along with compensation for the inconvenience, loss of time and harassment caused to me.
I also request that necessary steps be taken to alert and protect other potential customers so that they do not face a similar situation.
I am willing to provide screenshots of my conversations with the page, details of the order/payment, screenshots showing the continued activity of the Instagram page, and any other evidence required to substantiate my complaint.
Date: 23 August 2026
Instagram Page: sonzal
Order Amount: ₹650
Date of Order/Contact: 5 July 2026
Promised Delivery Period: 15 days
Issue: Non-delivery of order and complete non-responsiveness despite the page remaining active.
