- Dealer Name
- Airtel
- Company Name
- Airtel
- Customer Care Number
- 121
- Loss Amount
- 1886
- Ratings
I am writing to formally lodge a complaint regarding the non-closure of my Airtel Broadband connection and the wrongful generation of bills despite repeated requests and assurances from their team.
We had requested the disconnection of our Airtel Wi-Fi on 8th March, but the service was not terminated. Prior to this, we were experiencing extremely poor internet speeds of 10–20 Mbps against the subscribed 300 Mbps plan since October 2025. After several complaints Multiple technician visits were conducted between 9th March and 15th March, yet the issue remained unresolved.
As a result, on 15th March, a new connection was installed under a different number, and we were informed that the previous connection had been closed. However, to our surprise, a bill was still generated for the old connection.
To address this, we raised another complaint on 2nd April, bearing Request ID: 4508140662 . Unfortunately, the matter remains unresolved and is still pending. This unnecessary delay indicates negligence and raises serious concerns about the intent behind continuing to bill us for a discontinued service.
Furthermore, on 15th April, Request ID: 4508753432 we escalated the issue to your Senior Escalation Desk where in we had also taken technician on call and he has confirmed the closure for the wifi Connection. We were assured that the incorrect bill would be revised and reissued within 1 Hour by Mr. Junaid. Despite this assurance, no resolution has been provided to date.
After visiting Zonal Office Dehradun on 16th April, we were forced to pay the billing amount saying that otherwise our bundled connections would also be closed which we had done then. I’m 6 months pregnant and have been horribly mentally harassed by these airtel customer care peopleWe were then being asked repeatedly to pay till the given date i.e. till 16th april which doesn’t make sense even when we have repeatedly complained. And today on 24th April also no resolution has been given to us, but soon our bill would be generated for the connection which was closed on 15th April 2026. We have also mailed our issues to appellate.upw@in.airtel.com, 121@airtel.com, ceo.india@airtel.com, customercare@airtel.com, gopal.vittal@airtel.com on 16th april itself. And till date i.e. 24th april no revert has been received.
Their persistent inaction and continued pressure to clear an incorrect bill have caused significant harassment and inconvenience. This conduct is unacceptable and deeply disappointing from a reputed organisation like Airtel.
We hereby demand the following:
Extremely Unsatisfied Customer,
Pariniti Singh
8755252553,8527107002
We had requested the disconnection of our Airtel Wi-Fi on 8th March, but the service was not terminated. Prior to this, we were experiencing extremely poor internet speeds of 10–20 Mbps against the subscribed 300 Mbps plan since October 2025. After several complaints Multiple technician visits were conducted between 9th March and 15th March, yet the issue remained unresolved.
As a result, on 15th March, a new connection was installed under a different number, and we were informed that the previous connection had been closed. However, to our surprise, a bill was still generated for the old connection.
To address this, we raised another complaint on 2nd April, bearing Request ID: 4508140662 . Unfortunately, the matter remains unresolved and is still pending. This unnecessary delay indicates negligence and raises serious concerns about the intent behind continuing to bill us for a discontinued service.
Furthermore, on 15th April, Request ID: 4508753432 we escalated the issue to your Senior Escalation Desk where in we had also taken technician on call and he has confirmed the closure for the wifi Connection. We were assured that the incorrect bill would be revised and reissued within 1 Hour by Mr. Junaid. Despite this assurance, no resolution has been provided to date.
After visiting Zonal Office Dehradun on 16th April, we were forced to pay the billing amount saying that otherwise our bundled connections would also be closed which we had done then. I’m 6 months pregnant and have been horribly mentally harassed by these airtel customer care peopleWe were then being asked repeatedly to pay till the given date i.e. till 16th april which doesn’t make sense even when we have repeatedly complained. And today on 24th April also no resolution has been given to us, but soon our bill would be generated for the connection which was closed on 15th April 2026. We have also mailed our issues to appellate.upw@in.airtel.com, 121@airtel.com, ceo.india@airtel.com, customercare@airtel.com, gopal.vittal@airtel.com on 16th april itself. And till date i.e. 24th april no revert has been received.
Their persistent inaction and continued pressure to clear an incorrect bill have caused significant harassment and inconvenience. This conduct is unacceptable and deeply disappointing from a reputed organisation like Airtel.
We hereby demand the following:
- Immediate closure of the old Airtel broadband connection (effective from 8th March).
- Waiver and revision of all incorrect charges generated after the disconnection request.
- Written confirmation of the revised bill and closure of the case.
Extremely Unsatisfied Customer,
Pariniti Singh
8755252553,8527107002