bhavyalakshmi
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The Managing Director
Kerala State Road Transport Corporation (KSRTC)
To
The Managing Director
Kerala State Road Transport Corporation (KSRTC)
Subject: Complaint regarding negligence by KSRTC staff during journey from Thodupuzha to Kannur
Respected Sir/Madam,
I am a female student who travelled on a KSRTC bus from Thodupuzha to Kannur with an online booked ticket.
During the journey, the bus stopped due to a tyre puncture/repair issue. The driver and conductor informed passengers that the repair work would be completed by around 9:40 PM. Based on this information, I went to use the nearby toilet facility and returned by approximately 9:35 PM.
However, the bus had already left the location without informing me or checking whether all passengers had boarded. I immediately contacted the conductor, but instead of assisting me, I was told to arrange another bus on my own and continue the journey to Kannur.
Being a woman travelling alone at night, this incident caused serious mental stress, inconvenience, safety concerns, and additional expenses. Leaving a female passenger behind during a night journey without proper verification was extremely irresponsible and negligent.
I request KSRTC to:
I am ready to provide the ticket details, call records, and supporting documents if required.
Thanking you,
Name: BhamaLakshmi MS
Phone Number:7559984520
Journey Date:10 may 2026
Bus Details/Route:RPE200
Online Ticket Number:21125132
The Managing Director
Kerala State Road Transport Corporation (KSRTC)
Subject: Complaint regarding negligence by KSRTC staff during journey from Thodupuzha to Kannur
Respected Sir/Madam,
I am a female student who travelled on a KSRTC bus from Thodupuzha to Kannur with an online booked ticket.
During the journey, the bus stopped due to a tyre puncture/repair issue. The driver and conductor informed passengers that the repair work would be completed by around 9:40 PM. Based on this information, I went to use the nearby toilet facility and returned by approximately 9:35 PM.
However, the bus had already left the location without informing me or checking whether all passengers had boarded. I immediately contacted the conductor, but instead of assisting me, I was told to arrange another bus on my own and continue the journey to Kannur.
Being a woman travelling alone at night, this incident caused serious mental stress, inconvenience, safety concerns, and additional expenses. Leaving a female passenger behind during a night journey without proper verification was extremely irresponsible and negligent.
I request KSRTC to:
- Conduct a proper investigation into the incident.
- Take appropriate action against the concerned staff.
- Provide compensation/refund for the inconvenience, mental distress, and additional expenses caused.
I am ready to provide the ticket details, call records, and supporting documents if required.
Thanking you,
Name: BhamaLakshmi MS
Phone Number:7559984520
Journey Date:10 may 2026
Bus Details/Route:RPE200
Online Ticket Number:21125132
