- Dealer Name
- VLCC
- Company Name
- VLCC
- Product Name
- package of service
- Loss Amount
- 36000
- Ratings
- Opposite Party Address
- Vlcc , Kastur park
I recently visited the VLCC Kastur Park, Borivali centre for a consultation regarding anti-aging and under-eye treatments.
During my visit, I was informed that it was an “Event Day” and that if I made the payment on the same day, I would receive a 50% discount on services. I enquired about ULIP laser treatment, facials that I have taken earlier, and under-eye treatments.
Based on the assurance given to me that the Diya Card worth ₹36,000 would be redeemable and transferable across services, I immediately made the payment of ₹36,000. I was specifically made to understand that I could later decide whether to use the amount for eye treatments, facials, or other anti-aging facial services.
However, when I contacted the centre the very next day and informed them that I preferred to use the amount towards facials, I was told that the 50% discount would no longer be applicable and that each facial would instead cost ₹7,300. This was completely different from what was communicated to me before the payment was made.
This is extremely disappointing and unfair. The major concern is that all such commitments are made verbally before payment, with nothing clearly documented in writing. Once the payment is processed, the billing and service terms appear to change, leaving the customer with no record of what was originally promised.
I was also offered an acne lotion and face wash free of cost as part of the deal. After I made the payment, I was informed that the product was out of stock. Similarly, based on the offer explained to me, I should have been eligible for approximately 10 facials along with the acne lotion, whereas I am now being told that I will receive only 7 facials.
I am highly disappointed with the way this transaction has been handled. Such a lack of transparency and change in commitments after receiving payment is highly unprofessional and not something I expected from a reputed brand like VLCC.
I request you to kindly look into this matter and honour the offer and commitments that were communicated to me at the time of payment, including the applicable 50% discount, the agreed number of facials, and the complimentary acne lotion.
I look forward to a fair and prompt resolution.
regards
Kinjal
During my visit, I was informed that it was an “Event Day” and that if I made the payment on the same day, I would receive a 50% discount on services. I enquired about ULIP laser treatment, facials that I have taken earlier, and under-eye treatments.
Based on the assurance given to me that the Diya Card worth ₹36,000 would be redeemable and transferable across services, I immediately made the payment of ₹36,000. I was specifically made to understand that I could later decide whether to use the amount for eye treatments, facials, or other anti-aging facial services.
However, when I contacted the centre the very next day and informed them that I preferred to use the amount towards facials, I was told that the 50% discount would no longer be applicable and that each facial would instead cost ₹7,300. This was completely different from what was communicated to me before the payment was made.
This is extremely disappointing and unfair. The major concern is that all such commitments are made verbally before payment, with nothing clearly documented in writing. Once the payment is processed, the billing and service terms appear to change, leaving the customer with no record of what was originally promised.
I was also offered an acne lotion and face wash free of cost as part of the deal. After I made the payment, I was informed that the product was out of stock. Similarly, based on the offer explained to me, I should have been eligible for approximately 10 facials along with the acne lotion, whereas I am now being told that I will receive only 7 facials.
I am highly disappointed with the way this transaction has been handled. Such a lack of transparency and change in commitments after receiving payment is highly unprofessional and not something I expected from a reputed brand like VLCC.
I request you to kindly look into this matter and honour the offer and commitments that were communicated to me at the time of payment, including the applicable 50% discount, the agreed number of facials, and the complimentary acne lotion.
I look forward to a fair and prompt resolution.
regards
Kinjal
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