Complaint Regarding Misbehavior of Mall Manager at Rave@Moti Mall

AnujSri

AnujSri

New member
Company Name
Rave Moti Mall Kanpur
Product Name
Service Provider
Loss Amount
100000
Ratings
1.00 star(s)
Dear Sir/Madam,

I am constrained to write this email as a formal and legally significant complaint regarding the serious misconduct, harassment, and unprofessional behavior exhibited by the Mall Manager [Manoj Singh] of Rave@Moti Mall, Kanpur, during my visit to the mall.

Details of the Incident​

  • Incident Details:
    • Date of Incident: 16-Dec-2025
    • Time: 5:00 -5:30 PM
    • Location within Mall: Main entrance
    • Person Involved: Mall Manager
During the above-mentioned visit, the mall manager addressed me in an abusive, intimidating, and disrespectful manner, which caused mental harassment, humiliation, and undue distress. The conduct displayed was arbitrary, hostile, and completely unbecoming of a person holding a managerial position in a public commercial establishment.

Such behavior amounts to deficiency in service and unfair treatment of a consumer, attracting liability under the Consumer Protection Act, 2019, and violates the fundamental duty of care owed by a service provider to its customers.

Legal Concerns​

  • Customers have a statutory right to dignity, safety, and fair treatment in public commercial premises
  • Management is vicariously liable for the actions of its employees and managerial staff
  • Failure to address such conduct may expose the mall and its operating entity to consumer litigation and regulatory scrutiny

Relief Sought​

I hereby formally demand the following:

  1. Immediate investigation into the conduct of the concerned mall manager
  2. Corrective and disciplinary action against the individual responsible
  3. A written response within 7 (seven) days from receipt of this email confirming the action taken
This email shall be treated as a formal notice and record of grievance. In the event of non-response or unsatisfactory resolution, I shall be constrained to initiate appropriate proceedings before the District Consumer Disputes Redressal Commission, Kanpur Nagar, and other competent authorities, without any further notice.

This communication is sent in good faith to provide the management an opportunity to resolve the matter amicably before legal escalation.

I trust the management will act responsibly and in accordance with law.



Consumer
 
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