Refrigerator Complaint Regarding Malfunctioning Voltas Beko Refrigerator – Request for Immediate Resolution

raunchella1974

raunchella1974

New member
Dealer Name
Genius Enterprise
Company Name
VOLTAS BEKO
Product Name
REFRIGRATOR
Customer Care Number
1860 599 4444
Loss Amount
23000
Ratings
2.00 star(s)
Opposite Party Address
A/43, Upper Ground Floor, Mohan Co-Operative Industrial Estate, Mathura Road
New Delhi
New Delhi District
Delhi
India
110044
Dear Sir/Madam,

I am writing to formally lodge a complaint regarding a Voltas beko refrigerator model no DW239 Serial No: 1100773 -1100773A24j107187 purchase on 14/4/2025 from Genius Enterprise Vikas Nagar District Dehradun Uttarakhand

Within a short period of use, the refrigerator has developed several issues, including [“not cooling properly,” “excessive noise,” “leakage,” heating after 1 hour rendering it unfit for regular use. I promptly contacted your customer service team and raised a service request 25052232069

However, I am deeply disappointed with the response and handling by your service team. Despite multiple follow-ups, the issue remains unresolved. The technicians either do not show up as scheduled or provide inadequate support without any lasting solution. This lack of accountability and unprofessional conduct is unacceptable, especially from a reputed brand like Voltas. Beko

I kindly request the following:
  1. Immediate resolution of the technical issue with the refrigerator.
  2. If repair is not viable, a prompt replacement or refund as per warranty terms.
  3. Action against the negligent behavior of the service staff.
  4. A written confirmation of the steps being taken and a timeline for resolution.
Looking forward to your prompt attention and action.
 

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Hello @raunchella1974

Before proceeding further, we recommend that you first send a detailed email to the customer care department of the VOLTAS, clearly outlining your concerns that you are facing problems with the new AC and requesting to replace or refund. This step not only gives the VOLTAS company a chance to address the issue but also helps strengthen your case if you decide to file a complaint with the Consumer Forum later.

Please wait for a reasonable time for their response. If they do not respond or fail to resolve the matter satisfactorily, feel free to reach out to us again. When you do, kindly include a copy of your email to them and any response (if received), so we can guide you on the next steps.

And if you already emailed to customer care and not received any response, please let us know so that we can guide you accordingly.

Best regards,
Thanks
 
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