barmabikash19
New member
- Company Name
- Jharkhand Bijli Vitran Nigam Limited
- Loss Amount
- 7424
- Ratings
- Opposite Party Address
- Jharkhand Bijli Vitran Nigam Limited (JBVNL), Madhupur Division, Deoghar, Jharkhand
I respectfully submit this complaint to bring to your kind attention the persistent irregularities in electricity bill generation for my consumer account under JBVNL, Madhupur Division.
On 29/10/2025, I submitted a hard copy application to the Office In-charge (SDO), JBVNL, Madhupur Division, regarding irregular electricity bill generation without proper meter reading and non-receipt of electricity bills from March 2024 to September 2025. A copy of the said application is enclosed herewith as Annexure–1.
However, despite multiple follow-ups and telephonic conversations, no resolution was provided from the concerned office.
Subsequently, having received no response, I lodged a complaint through the CPGRAMS portal on 07/11/2025 regarding the same issue. A copy of the CPGRAMS complaint is enclosed as Annexure–2.
Unfortunately, instead of resolving my grievance, the concerned authority issued an electricity bill amounting to approximately ₹7,424, which is incorrect and unjustified. This bill was forcefully generated on the instructions of the SDO, JBVNL, Madhupur Division, immediately after a telephonic conversation. I received a reply against my CPGRAMS complaint; however, the response was unsatisfactory and failed to address the core issue. A copy of the reply is enclosed as Annexure–3.
Being dissatisfied with the response, I submitted an RTI application through email to seek clarity on the billing discrepancies. A copy of the RTI email is enclosed as Annexure–4.
Upon receiving the RTI reply, it became evident that there are discrepancies in the earlier bills. During a telephonic discussion with Shri Rohit Manjhi, EEE, Sub-Division Madhupur, It was informed that the discrepancies were made knowingly or unknowingly by the Urja Mitra, and once a bill is generated, they have no option to waive off or delete the bill. He was further told that I must pay the bill, failing which no alternative solution exists.
The bill details from January 2025 to November 2025 are as follows:
Sl. No. Bill Period Units Bill Amount (₹) Remarks
1 19-01-2025 to 18-02-2025 120 -16 Images not available in FG portal
2 18-02-2025 to 23-03-2025 80 -16 Images not available in FG portal
3 23-03-2025 to 25-04-2025 100 -16 Images not available in FG portal
4 25-04-2025 to 30-05-2025 133 -16 Images not available in FG portal
5 30-05-2025 to 30-06-2025 166 -16 Images not available in FG portal
6 30-06-2025 to 29-07-2025 96 -16 Images not available in FG portal
7 29-07-2025 to 25-08-2025 205 703 Images not available in FG portal
8 25-08-2025 to 25-09-2025 260 887 Image available but not clearly readable
9 25-09-2025 to 03-12-2025 1019 7424 Image available but monthly bills not generated
At present, I am unable to pay such a huge bill amount, especially when the billing discrepancy has occurred due to errors on the part of the Urja Mitra, which were completely beyond my control. Hence, the liability for this erroneous bill should not be imposed on me.
I, therefore, humbly request the concerned authority to review the matter thoroughly, rectify the billing errors at the earliest, withdraw the incorrect bill amount, and issue revised bills based on proper meter readings. I also request that no coercive action be taken against me until the matter is resolved.
I shall be highly obliged for your prompt intervention and a fair resolution of my grievance.
Enclosures:
Annexure–1: Copy of application dated 29/10/2025
Annexure–2: Copy of CPGRAMS complaint dated 07/11/2025
Annexure–3: Copy of CPGRAMS reply
Annexure–4: Copy of RTI email and reply
On 29/10/2025, I submitted a hard copy application to the Office In-charge (SDO), JBVNL, Madhupur Division, regarding irregular electricity bill generation without proper meter reading and non-receipt of electricity bills from March 2024 to September 2025. A copy of the said application is enclosed herewith as Annexure–1.
However, despite multiple follow-ups and telephonic conversations, no resolution was provided from the concerned office.
Subsequently, having received no response, I lodged a complaint through the CPGRAMS portal on 07/11/2025 regarding the same issue. A copy of the CPGRAMS complaint is enclosed as Annexure–2.
Unfortunately, instead of resolving my grievance, the concerned authority issued an electricity bill amounting to approximately ₹7,424, which is incorrect and unjustified. This bill was forcefully generated on the instructions of the SDO, JBVNL, Madhupur Division, immediately after a telephonic conversation. I received a reply against my CPGRAMS complaint; however, the response was unsatisfactory and failed to address the core issue. A copy of the reply is enclosed as Annexure–3.
Being dissatisfied with the response, I submitted an RTI application through email to seek clarity on the billing discrepancies. A copy of the RTI email is enclosed as Annexure–4.
Upon receiving the RTI reply, it became evident that there are discrepancies in the earlier bills. During a telephonic discussion with Shri Rohit Manjhi, EEE, Sub-Division Madhupur, It was informed that the discrepancies were made knowingly or unknowingly by the Urja Mitra, and once a bill is generated, they have no option to waive off or delete the bill. He was further told that I must pay the bill, failing which no alternative solution exists.
The bill details from January 2025 to November 2025 are as follows:
Sl. No. Bill Period Units Bill Amount (₹) Remarks
1 19-01-2025 to 18-02-2025 120 -16 Images not available in FG portal
2 18-02-2025 to 23-03-2025 80 -16 Images not available in FG portal
3 23-03-2025 to 25-04-2025 100 -16 Images not available in FG portal
4 25-04-2025 to 30-05-2025 133 -16 Images not available in FG portal
5 30-05-2025 to 30-06-2025 166 -16 Images not available in FG portal
6 30-06-2025 to 29-07-2025 96 -16 Images not available in FG portal
7 29-07-2025 to 25-08-2025 205 703 Images not available in FG portal
8 25-08-2025 to 25-09-2025 260 887 Image available but not clearly readable
9 25-09-2025 to 03-12-2025 1019 7424 Image available but monthly bills not generated
At present, I am unable to pay such a huge bill amount, especially when the billing discrepancy has occurred due to errors on the part of the Urja Mitra, which were completely beyond my control. Hence, the liability for this erroneous bill should not be imposed on me.
I, therefore, humbly request the concerned authority to review the matter thoroughly, rectify the billing errors at the earliest, withdraw the incorrect bill amount, and issue revised bills based on proper meter readings. I also request that no coercive action be taken against me until the matter is resolved.
I shall be highly obliged for your prompt intervention and a fair resolution of my grievance.
Enclosures:
Annexure–1: Copy of application dated 29/10/2025
Annexure–2: Copy of CPGRAMS complaint dated 07/11/2025
Annexure–3: Copy of CPGRAMS reply
Annexure–4: Copy of RTI email and reply
