Jigar Modh
New member
- Seller Name
- FLIPKART
- Website Name
- Flipkart
- Loss Amount
- 3000
- Ratings
I purchased a Godrej 2025 Model 1.5 Ton 3-Star Split Inverter AC online through Flipkart. The product was delivered on 27th April, and the installation was completed on 29th April.
After installation, I went to my hometown and returned on 9th May. During the afternoon of 9th May, the AC was functioning properly, but around 12:30 AM, water started leaking from the indoor unit. I immediately recorded a video of the issue and registered a complaint through the Godrej WhatsApp support number.
The technician visited and confirmed that the issue occurred due to improper installation. As per the technician, the water drain pipe should have been installed below the indoor unit, and the AC should have been mounted at least 2 inches higher. However, the installation was done incorrectly, due to which the water flow is returning inside the AC unit.
When I requested the Godrej technician to reinstall the AC, I was informed that a charge of Rs. 700 would be applicable. However, this issue has occurred because of incorrect installation done by the Flipkart vendor/service partner. The technician also informed me that the issue should be resolved free of cost from Flipkart’s end and provided a job sheet for the same.
Based on this job sheet, I contacted Flipkart customer service and registered a request for AC reinstallation on 13th May. I was given a resolution date of 23rd May.
I kept waiting with the expectation of a positive resolution, as I trusted Flipkart’s service. However, on 22nd May, Flipkart team contacted me and asked me to coordinate again with Godrej and arrange an official denial confirmation from their registered email ID stating that they are refusing the service.
Firstly, it took almost 10 days for Flipkart team to simply pass the responsibility from one side to another, and ultimately there has been no actual resolution provided. As a customer, is it my responsibility to suffer like this despite the issue being caused due to improper installation?
I had already informed your team that I purchased this AC for my small child, who is sensitive to heat, but the overall support and coordination have been extremely disappointing.
I would also like to give one suggestion — if Flipkart team experiences working outside in this extreme heat, they may better understand the problems customers are facing. It is very easy to keep giving responses while sitting comfortably in an air-conditioned office, but the customer is the one actually suffering due to the delay and lack of resolution.
Last year, I purchased a refrigerator from Amazon, and their service experience was excellent. If I had to rate it, I would give 10 out of 10. However, this has been my first experience with Flipkart, and unfortunately, it has been extremely poor. It has not even been one month since the AC purchase.
I sincerely request Flipkart to understand the customer’s problem, maintain proper service standards, and provide a permanent resolution to this issue at the earliest without any additional charges.
Please find the attached technician job sheet for reference.
After installation, I went to my hometown and returned on 9th May. During the afternoon of 9th May, the AC was functioning properly, but around 12:30 AM, water started leaking from the indoor unit. I immediately recorded a video of the issue and registered a complaint through the Godrej WhatsApp support number.
The technician visited and confirmed that the issue occurred due to improper installation. As per the technician, the water drain pipe should have been installed below the indoor unit, and the AC should have been mounted at least 2 inches higher. However, the installation was done incorrectly, due to which the water flow is returning inside the AC unit.
When I requested the Godrej technician to reinstall the AC, I was informed that a charge of Rs. 700 would be applicable. However, this issue has occurred because of incorrect installation done by the Flipkart vendor/service partner. The technician also informed me that the issue should be resolved free of cost from Flipkart’s end and provided a job sheet for the same.
Based on this job sheet, I contacted Flipkart customer service and registered a request for AC reinstallation on 13th May. I was given a resolution date of 23rd May.
I kept waiting with the expectation of a positive resolution, as I trusted Flipkart’s service. However, on 22nd May, Flipkart team contacted me and asked me to coordinate again with Godrej and arrange an official denial confirmation from their registered email ID stating that they are refusing the service.
Firstly, it took almost 10 days for Flipkart team to simply pass the responsibility from one side to another, and ultimately there has been no actual resolution provided. As a customer, is it my responsibility to suffer like this despite the issue being caused due to improper installation?
I had already informed your team that I purchased this AC for my small child, who is sensitive to heat, but the overall support and coordination have been extremely disappointing.
I would also like to give one suggestion — if Flipkart team experiences working outside in this extreme heat, they may better understand the problems customers are facing. It is very easy to keep giving responses while sitting comfortably in an air-conditioned office, but the customer is the one actually suffering due to the delay and lack of resolution.
Last year, I purchased a refrigerator from Amazon, and their service experience was excellent. If I had to rate it, I would give 10 out of 10. However, this has been my first experience with Flipkart, and unfortunately, it has been extremely poor. It has not even been one month since the AC purchase.
I sincerely request Flipkart to understand the customer’s problem, maintain proper service standards, and provide a permanent resolution to this issue at the earliest without any additional charges.
Please find the attached technician job sheet for reference.
