I am a consumer of Bharti Airtel Limited and have been using its mobile services under mobile number [9555477723].
In my May 2026 bill, Airtel charged me for an Amazon Prime subscription as part of my billing. Despite collecting the subscription charges, Airtel failed to activate the Amazon Prime membership or provide me with the promised service.
Immediately after noticing that the subscription had not been activated, I contacted Airtel Customer Care and raised multiple complaints through customer support, emails, and/or the Airtel Thanks App.
Over the last three months, I have repeatedly followed up with Airtel on numerous occasions. Every time, I was assured that the issue would be resolved shortly; however, no effective action has been taken. Neither has the Amazon Prime subscription been activated nor have the charges been refunded.
Airtel has continued to delay the resolution without providing any satisfactory explanation. This conduct has caused me unnecessary inconvenience, mental harassment, loss of valuable time, and financial loss.
Charging a consumer for a service that is never provided amounts to deficiency in service and unfair trade practice under the Consumer Protection Act, 2019.
Despite exhausting all available customer support channels and allowing Airtel sufficient time to resolve the matter, the company has failed to honour its contractual obligation.
