Venkatesh LD
New member
- Seller Name
- Dhara Enterprises
- Company Name
- Flipkart
- Product Name
- Elica PRO PLUS FL BLDC HAC LTW 75 MS NERO 1600 CMH 75cm
- Website Name
- flipkart.com
- Customer Care Number
- 04445614700
- Loss Amount
- 17942
- Ratings
- Opposite Party Address
- Flipkart
Hi,
I am writing to formally raise a consumer grievance regarding a damaged/defective product that I purchased through Flipkart.
I placed an order for 'Elica PRO PLUS FL' through Flipkart on 31/8/2026, under Order ID OD338483687278820100, for a total amount of ₹17,942. The product was delivered to me on 31st Aug 2026. Upon receiving/opening the package, I found that the product was damaged/defective, as described below:
Nature of damage/defect:
Multiple scratches which are clearly visible and it looks like used product.
I immediately contacted Flipkart customer support and raised a replacement request. However, the replacement request was rejected. Despite contacting Flipkart multiple times and raising repeated replacement requests, the issue has not been resolved and the replacement requests have continued to be denied.
The repeated rejection of my requests has caused me considerable inconvenience and has left me with a damaged/defective product despite having paid the full purchase amount.
I have retained the relevant supporting evidence, including the order details, invoice, photographs/videos of the damaged product, replacement/return request details, rejection messages, and communication with Flipkart customer support.
I therefore request that the concerned authority take up this grievance with Flipkart and seek appropriate redressal. I request the following relief:
Replacement of the damaged/defective product with a new and undamaged product, or alternatively,
Appropriate compensation for the inconvenience and harassment caused due to the repeated rejection of my legitimate replacement requests and the time spent pursuing the matter.
Any other relief that may be considered appropriate under the applicable consumer protection laws.
I request that Flipkart be directed to provide a proper explanation for the repeated rejection of my replacement requests and to resolve the matter without further delay.
I am submitting the relevant documents and evidence in support of my complaint.
Order Details:
Platform: Flipkart
Order ID: OD338483687278820100
Product: Elica PRO PLUS FL BLDC HAC LTW 75 MS NERO 1600 CMH 75cm
Seller: Dhara Enterprises
Order Date: 29th Aug 2026
Delivery Date: 31st Aug 2026
Amount Paid: ₹17,942
Replacement/Return Request ID(s): IN26090910503108874272
Date(s) of Replacement Requests: 5th Sept 2026
Date(s) of Rejection: 7th Sept 2026
I request that my grievance be registered and that appropriate action be taken to obtain a satisfactory resolution.
Complainant:
Venkatesh Dangar
9663363557
venkatesh.mit7@gmail.com
I am writing to formally raise a consumer grievance regarding a damaged/defective product that I purchased through Flipkart.
I placed an order for 'Elica PRO PLUS FL' through Flipkart on 31/8/2026, under Order ID OD338483687278820100, for a total amount of ₹17,942. The product was delivered to me on 31st Aug 2026. Upon receiving/opening the package, I found that the product was damaged/defective, as described below:
Nature of damage/defect:
Multiple scratches which are clearly visible and it looks like used product.
I immediately contacted Flipkart customer support and raised a replacement request. However, the replacement request was rejected. Despite contacting Flipkart multiple times and raising repeated replacement requests, the issue has not been resolved and the replacement requests have continued to be denied.
The repeated rejection of my requests has caused me considerable inconvenience and has left me with a damaged/defective product despite having paid the full purchase amount.
I have retained the relevant supporting evidence, including the order details, invoice, photographs/videos of the damaged product, replacement/return request details, rejection messages, and communication with Flipkart customer support.
I therefore request that the concerned authority take up this grievance with Flipkart and seek appropriate redressal. I request the following relief:
Replacement of the damaged/defective product with a new and undamaged product, or alternatively,
Appropriate compensation for the inconvenience and harassment caused due to the repeated rejection of my legitimate replacement requests and the time spent pursuing the matter.
Any other relief that may be considered appropriate under the applicable consumer protection laws.
I request that Flipkart be directed to provide a proper explanation for the repeated rejection of my replacement requests and to resolve the matter without further delay.
I am submitting the relevant documents and evidence in support of my complaint.
Order Details:
Platform: Flipkart
Order ID: OD338483687278820100
Product: Elica PRO PLUS FL BLDC HAC LTW 75 MS NERO 1600 CMH 75cm
Seller: Dhara Enterprises
Order Date: 29th Aug 2026
Delivery Date: 31st Aug 2026
Amount Paid: ₹17,942
Replacement/Return Request ID(s): IN26090910503108874272
Date(s) of Replacement Requests: 5th Sept 2026
Date(s) of Rejection: 7th Sept 2026
I request that my grievance be registered and that appropriate action be taken to obtain a satisfactory resolution.
Complainant:
Venkatesh Dangar
9663363557
venkatesh.mit7@gmail.com