Devki Nandan
New member
- Loss Amount
- 199
- Ratings
To Whom It May Concern,
I would like to file a complaint against JioMart regarding a defective food product and the company's failure to provide a refund or return despite multiple complaints.
I ordered walnuts from JioMart, which were delivered to me on **18 October**. When I opened the packet, I found that almost all the walnuts were rotten, spoiled, and had a very bitter taste, making them unfit for consumption.
I immediately contacted JioMart through email and provided all the required details, including photographs of the product. I also requested that they inspect other packets supplied by the same vendor, as the issue appeared to be a quality problem affecting the entire batch.
However, instead of resolving the issue, JioMart has repeatedly refused to process my return or refund request. Their customer support team continues to send the same response, claiming that the pictures are not clear and asking me to upload new photographs. Despite sharing multiple images and all relevant information several times, no action has been taken to resolve my complaint.
As a consumer, I believe I have been supplied with a defective and substandard product and have not received proper customer support. The continuous delays and repeated requests for the same information have caused unnecessary inconvenience and frustration.
I request that JioMart:
1. Provide a full refund for the defective product.
2. Investigate the quality of the walnuts supplied by the vendor.
3. Take appropriate action to prevent other customers from receiving spoiled products.
4. Resolve this matter promptly and fairly.
I have attached all relevant screenshots, photographs, email communications, and order details as evidence in support of my complaint.
Thank you for your attention to this matter.
Sincerely
Devki Nandan
Mob: 9810258877
devkiinandanjuneja@gmail.com
Order no JM6ACF81C7017A5255C0
11/39B, 2nd floor Tilak Nagar, New Delhi 110018
I would like to file a complaint against JioMart regarding a defective food product and the company's failure to provide a refund or return despite multiple complaints.
I ordered walnuts from JioMart, which were delivered to me on **18 October**. When I opened the packet, I found that almost all the walnuts were rotten, spoiled, and had a very bitter taste, making them unfit for consumption.
I immediately contacted JioMart through email and provided all the required details, including photographs of the product. I also requested that they inspect other packets supplied by the same vendor, as the issue appeared to be a quality problem affecting the entire batch.
However, instead of resolving the issue, JioMart has repeatedly refused to process my return or refund request. Their customer support team continues to send the same response, claiming that the pictures are not clear and asking me to upload new photographs. Despite sharing multiple images and all relevant information several times, no action has been taken to resolve my complaint.
As a consumer, I believe I have been supplied with a defective and substandard product and have not received proper customer support. The continuous delays and repeated requests for the same information have caused unnecessary inconvenience and frustration.
I request that JioMart:
1. Provide a full refund for the defective product.
2. Investigate the quality of the walnuts supplied by the vendor.
3. Take appropriate action to prevent other customers from receiving spoiled products.
4. Resolve this matter promptly and fairly.
I have attached all relevant screenshots, photographs, email communications, and order details as evidence in support of my complaint.
Thank you for your attention to this matter.
Sincerely
Devki Nandan
Mob: 9810258877
devkiinandanjuneja@gmail.com
Order no JM6ACF81C7017A5255C0
11/39B, 2nd floor Tilak Nagar, New Delhi 110018
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