- Model
- Galaxy S23Ultra (12 GB +256GB Red
- Dealer Name
- MYG
- Company Name
- SAMSUNG
- Customer Care Number
- 1800407267864
- Loss Amount
- 116000
- Ratings
- Opposite Party Address
- Registered Office Address: 6th Floor, DLF Centre, Sansad Marg, New Delhi-110001
Corporate Identification Number (CIN): U31900DL1995PTC071387
Sijo V.A.
Versus
VADAKKUMCHERY HOUSE
POOVATHUSSERY, PARAKKADAVU PO
ERNAKULAM DISTRICT, KERALA
Opposite Party:
Samsung Electronics India Ltd.
Respected Sir/Madam,
I, Sijo V.A., respectfully submit this complaint against Samsung Electronics India Ltd. for deficiency in service, unfair trade practice, and failure to provide an effective remedy for a manufacturing/software-related defect in my Samsung Galaxy S23 Ultra.
I purchased a Samsung Galaxy S23 Ultra for approximately ₹1,16,000, believing it to be a premium flagship smartphone with superior quality and reliability. I have been a loyal Samsung customer for more than 26 years.
After installing an official software update released by Samsung, a green line appeared on the display of my device. The phone has never been subjected to any physical damage, water damage, or misuse. The defect appeared only after the official software update.
I submitted the device to an authorized Samsung Service Centre. However, my request for a free repair or replacement was rejected solely because the warranty had expired on 26 June 2026. I also contacted Samsung Customer Care, but they refused to provide any relief.
The display defect was not caused by my negligence. It appeared after Samsung's own software update, indicating a possible manufacturing or software-related defect. Refusing to provide a remedy merely because the warranty has expired amounts to deficiency in service and an unfair trade practice.
Due to Samsung's refusal, I have suffered:
Mental agony and emotional distress.
Inconvenience and loss of use of my premium smartphone.
Financial hardship after spending over ₹1 lakh on the device.
Loss of confidence in a brand that I have trusted for over 26 years.
Reliefs Sought
I respectfully request this Hon'ble Commission to direct Samsung Electronics India Ltd. to:
Replace my Samsung Galaxy S23 Ultra with a new device of the same model or equivalent specification, or repair the device completely free of cost.
Pay ₹2,00,000 as compensation for mental agony, inconvenience, and harassment.
Reimburse all litigation expenses and other costs incurred in pursuing this complaint.
Grant any other relief that this Hon'ble Commission deems fit and proper in the interest of justice.
I declare that the facts stated above are true and correct to the best of my knowledge and belief.
Place:ANGAMALLY
Date: 24-07-2026
Sijo V.A.
Versus
VADAKKUMCHERY HOUSE
POOVATHUSSERY, PARAKKADAVU PO
ERNAKULAM DISTRICT, KERALA
Opposite Party:
Samsung Electronics India Ltd.
Respected Sir/Madam,
I, Sijo V.A., respectfully submit this complaint against Samsung Electronics India Ltd. for deficiency in service, unfair trade practice, and failure to provide an effective remedy for a manufacturing/software-related defect in my Samsung Galaxy S23 Ultra.
I purchased a Samsung Galaxy S23 Ultra for approximately ₹1,16,000, believing it to be a premium flagship smartphone with superior quality and reliability. I have been a loyal Samsung customer for more than 26 years.
After installing an official software update released by Samsung, a green line appeared on the display of my device. The phone has never been subjected to any physical damage, water damage, or misuse. The defect appeared only after the official software update.
I submitted the device to an authorized Samsung Service Centre. However, my request for a free repair or replacement was rejected solely because the warranty had expired on 26 June 2026. I also contacted Samsung Customer Care, but they refused to provide any relief.
The display defect was not caused by my negligence. It appeared after Samsung's own software update, indicating a possible manufacturing or software-related defect. Refusing to provide a remedy merely because the warranty has expired amounts to deficiency in service and an unfair trade practice.
Due to Samsung's refusal, I have suffered:
Mental agony and emotional distress.
Inconvenience and loss of use of my premium smartphone.
Financial hardship after spending over ₹1 lakh on the device.
Loss of confidence in a brand that I have trusted for over 26 years.
Reliefs Sought
I respectfully request this Hon'ble Commission to direct Samsung Electronics India Ltd. to:
Replace my Samsung Galaxy S23 Ultra with a new device of the same model or equivalent specification, or repair the device completely free of cost.
Pay ₹2,00,000 as compensation for mental agony, inconvenience, and harassment.
Reimburse all litigation expenses and other costs incurred in pursuing this complaint.
Grant any other relief that this Hon'ble Commission deems fit and proper in the interest of justice.
I declare that the facts stated above are true and correct to the best of my knowledge and belief.
Place:ANGAMALLY
Date: 24-07-2026
Sijo V.A.