Water Purifier Complaint regarding AquaGuard Astor RO+UV+UF+MTDS ALKALINE Water Purifier's non functionality and non response from Eureka Forbes Limited service team

Y.Praveen

Y.Praveen

New member
Dealer Name
Eureka Forbes Limited
Company Name
Eureka Forbes Limited
Product Name
AQUAGUARD ASTOR RO+UV+UF+MTDS ALKALINE
Customer Care Number
70398 83333
Loss Amount
20000
Ratings
1.00 star(s)
Opposite Party Address
Registered Office and Corporate Office

B1/B2, 701, 7th Floor, Marathon Innova, Off. Ganpatrao Kadam Marg, Lower Parel (West), Mumbai, Maharashtra – 400013
email id: customercare@eurekaforbes.com
Dear Sir/Madam,

I am writing to express my disappointment with the AQUAGUARD ASTOR RO+UV+UF+MTDS ALKALINE water purifier purchased from Eureka Forbes Limited hoping it would provide alkaline water to control my GERD condition.

However, after installation, I discovered that the water purifier's alkaline functionality was not working as expected. Repeated requests to check the pH value of the water were ignored, and the technical team failed to address this issue during regular service visits.

On August 28, 2025, I raised a complaint, and the technical team finally checked the pH value, revealing that the purified water had a pH level of 5.94, which is not alkaline. The technical person admitted that there was a problem and promised to rectify it if I renewed the Annual Maintenance Contract (AMC).

I am willing to renew the AMC only if Eureka Forbes provides a written assurance that the pH value issue will be rectified, and the water will be maintained at an alkaline level (pH above 7.5) after renewal. Despite agreeing to this, the team has stopped attending to my calls without providing the necessary written commitment.

I request you to look into this matter urgently and provide a resolution.

AMC Expiry Date: August 29, 2025.

Thanking You,

Yelamanchili Praveen
 

Attachments

Hello @Y.Praveen

Thank you for reaching out. We noticed that you are facing the similar problem that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

TeamMember

Post in thread 'Online AMC taken but Technician or company not responding.'

Dear @Dhruv

We have reviewed your detail concerning the lack of response from Eureka Forbes following the purchase of an Annual Maintenance Contract (AMC). Such inaction constitutes a clear case of deficiency in service under the Consumer Protection Act, 2019.

Legal Grounds:​

According to Section 2(11) of the Consumer Protection Act, 2019, "deficiency" refers to any fault, imperfection, shortcoming, or inadequacy in the quality, nature, or manner of performance required to be maintained by or under any law or contract. Failure to provide services as stipulated...

If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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