chiranjeevi
New member
- Seller Name
- Flipkart
- Company Name
- Flipkart
- Product Name
- Annual maintenance plan for AC
- Customer Care Number
- 1800 425 5568
- Loss Amount
- 50000
- Ratings
- Opposite Party Address
- Flipkart
Buildings Alyssa, Begonia & Clove
Embassy Tech Village, Outer Ring Road
Devarabeesanahalli Village
Bengaluru, Karnataka – 560103, India
I am filing a complaint against Flipkart regarding the failure to provide AC wet cleaning service under the purchased maintenance plan.
Complaint / Incident ID: IN26031319343675093472
Claim ID: PMPFLK0V267245422734727
Ethics Report ID: WMT260313789
Date of Service Request: 05 March 2026
I had raised a request for AC wet cleaning service under the Annual Maintenance Plan. Despite repeated follow-ups, no proper service was provided.
Shockingly, my service request was closed without any service being delivered and without any prior intimation or confirmation. I did not receive any call or resolution before closure, which clearly reflects negligence and deficiency in service.
Further, Flipkart support acknowledged the issue and committed resolution by 30 March 2026, but no effective action has been taken till date.
As per the service agreement, if the service cannot be provided, the customer is entitled to a refund of the plan amount. However, neither the service has been delivered nor any refund has been processed.
Despite multiple escalations via email and even raising an ethics complaint, there has been no satisfactory response or resolution.
This clearly amounts to:
- Deficiency in service
- Unfair trade practice
- Mental harassment due to repeated follow-ups
I request the following:
1. Immediate refund of the maintenance plan amount
2. Compensation for inconvenience and harassment
3. Strict action against such negligent service practices
Kindly treat this complaint as urgent and take necessary action to resolve the issue at the earliest.
Complaint / Incident ID: IN26031319343675093472
Claim ID: PMPFLK0V267245422734727
Ethics Report ID: WMT260313789
Date of Service Request: 05 March 2026
I had raised a request for AC wet cleaning service under the Annual Maintenance Plan. Despite repeated follow-ups, no proper service was provided.
Shockingly, my service request was closed without any service being delivered and without any prior intimation or confirmation. I did not receive any call or resolution before closure, which clearly reflects negligence and deficiency in service.
Further, Flipkart support acknowledged the issue and committed resolution by 30 March 2026, but no effective action has been taken till date.
As per the service agreement, if the service cannot be provided, the customer is entitled to a refund of the plan amount. However, neither the service has been delivered nor any refund has been processed.
Despite multiple escalations via email and even raising an ethics complaint, there has been no satisfactory response or resolution.
This clearly amounts to:
- Deficiency in service
- Unfair trade practice
- Mental harassment due to repeated follow-ups
I request the following:
1. Immediate refund of the maintenance plan amount
2. Compensation for inconvenience and harassment
3. Strict action against such negligent service practices
Kindly treat this complaint as urgent and take necessary action to resolve the issue at the earliest.