Complaint on Eureka Forbes under Section 35 of the Consumer Protection Act, 2019

Vinodamma

Vinodamma

New member
Dealer Name
eureka forbes
Company Name
Eureka Forbes
Product Name
DR Aquaguard Magna HD_NXT)
Customer Care Number
7039883333
Loss Amount
8000
Ratings
1.00 star(s)
Opposite Party Address
bangalore
1. Facts of the Case:


  • The Complainant purchased a Eureka Forbes Dr Aquagaurd Magna HD water purifier in 2016 for ₹16,999.00. Serial no-1229001076016046
  • The product is still under warranty.
  • Service has been renewed in February 2026 for 8K
  • Now the product is not working as expected and candle needs to be changed. without service/replacement we are not able to use the purifier.

2. Deficiency in Service:


  • On 21.03.2026, the Complainant raised a complaint to Eureka Forbes customer care regarding the malfunction. A service request (CM-210326-68932415) was generated with an assurance of resolution within 24 hours.
  • Despite repeated follow-ups, including escalation emails from 21.03.2025 , the issue remains unresolved. Another service request (CM-080426-70039323) was raised, but no technician visited and no resolution was provided.
  • The Opposite Parties have failed to provide timely service, repair, or replacement, despite multiple commitments.

3. Cause of Action:


  • The Complainant has been patient and cooperative, providing all required details (invoice, contact info, complaint numbers).
  • The repeated delays, false assurances, and non-resolution amount to deficiency in service and unfair trade practice under the Consumer Protection Act, 2019.
 
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