- Dealer Name
- Jio Care
- Company Name
- Jio Fibre
- Loss Amount
- 200
- Ratings
- Opposite Party Address
- Jio Team
Dear Sir/Madam,
This is a formal notice regarding the persistent, unresolved deficiency of service concerning my JioFiber connection (Account/Connection Number: +917935728448).
Please note that my internet service has been completely down/inoperative since June 11, 2026. Despite a lapse of nearly two weeks, your technical and support teams have failed to rectify the issue.
1. Timeline of Events & Breach of Contract
Date of Service Disruption: June 11, 2026.
Service Requests (SRs) Raised: Multiple complaints have been filed via the MyJio App and customer care channels over the last 12 days.
Failure to Comply: Despite several assurances and automated confirmations that a technician would visit, not a single service representative has visited my premises or resolved the issue to date.
2. Legal Implications and Business Losses
Your failure to provide the contracted services while continuing to charge for the same constitutes a clear Deficiency of Service and Unfair Trade Practice under the Consumer Protection Act, 2019.
As a professional, this prolonged internet downtime has caused me severe financial loss, professional disruption, and immense mental harassment. Your failure to meet your own Service Level Agreement (SLA) renders your company liable for damages.
3. Formal Demand for Action
Take notice that you are hereby required to:
Immediately deploy a senior technician to my premises to restore the internet services within 24 hours of this email.
Provide a full waiver/credit note for the entire billing period during which the service has remained non-functional (starting June 11, 2026).
Provide a written explanation as to why multiple service requests were closed or ignored without an actual physical visit.
Failure to comply with this notice within 24 hours will leave me with no option but to escalate this matter to the National Consumer Helpline (NCH), file a formal complaint with the Consumer Disputes Redressal Forum (Consumer Court) for financial damages, and report this prolonged negligence directly to the Telecom Regulatory Authority of India (TRAI).
This email is being sent without prejudice to any other legal rights or remedies available to me under the prevailing laws of India.
Yours sincerely,
Kushal Patel
G-403, Adani pratham, Tragad Road,
Ahmedabad, Gujarat
+917935728448
+919594202865
This is a formal notice regarding the persistent, unresolved deficiency of service concerning my JioFiber connection (Account/Connection Number: +917935728448).
Please note that my internet service has been completely down/inoperative since June 11, 2026. Despite a lapse of nearly two weeks, your technical and support teams have failed to rectify the issue.
1. Timeline of Events & Breach of Contract
Date of Service Disruption: June 11, 2026.
Service Requests (SRs) Raised: Multiple complaints have been filed via the MyJio App and customer care channels over the last 12 days.
Failure to Comply: Despite several assurances and automated confirmations that a technician would visit, not a single service representative has visited my premises or resolved the issue to date.
2. Legal Implications and Business Losses
Your failure to provide the contracted services while continuing to charge for the same constitutes a clear Deficiency of Service and Unfair Trade Practice under the Consumer Protection Act, 2019.
As a professional, this prolonged internet downtime has caused me severe financial loss, professional disruption, and immense mental harassment. Your failure to meet your own Service Level Agreement (SLA) renders your company liable for damages.
3. Formal Demand for Action
Take notice that you are hereby required to:
Immediately deploy a senior technician to my premises to restore the internet services within 24 hours of this email.
Provide a full waiver/credit note for the entire billing period during which the service has remained non-functional (starting June 11, 2026).
Provide a written explanation as to why multiple service requests were closed or ignored without an actual physical visit.
Failure to comply with this notice within 24 hours will leave me with no option but to escalate this matter to the National Consumer Helpline (NCH), file a formal complaint with the Consumer Disputes Redressal Forum (Consumer Court) for financial damages, and report this prolonged negligence directly to the Telecom Regulatory Authority of India (TRAI).
This email is being sent without prejudice to any other legal rights or remedies available to me under the prevailing laws of India.
Yours sincerely,
Kushal Patel
G-403, Adani pratham, Tragad Road,
Ahmedabad, Gujarat
+917935728448
+919594202865