Saransh0701
New member
- Seller Name
- Not mentioned in Bill or box
- Company Name
- Flipkart Internet Private Limited
- Product Name
- Leader Gladiator Cycle 26T
- Website Name
- Flipkart
- Customer Care Number
- +914467000400
- Loss Amount
- 6789
- Ratings
- Opposite Party Address
- Flipkart India Private Limited,
Instakart Services Pvt. Ltd. Rectangle No 2, Rectangle No
3, Rectangle No 4, Rectangle No 6, Rectangle, No 7,
Rectangle No 8 and Rectangle No 9, Khaliqpur village,
Badli Tehsil, District Jhajjar, Haryana 124103, HARYANA,
IN-HR, India- 1241
BEFORE THE HON'BLE DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION
Complainant:Saransh Negi
Opposite Party:Flipkart Internet Private Limited
Subject: Complaint for Delayed Delivery, Supply of Damaged Product, Deficiency in Service and Unfair Trade Practice
Respected Sir/Madam,
I, Saransh Negi, respectfully submit this complaint against Flipkart Internet Private Limited for deficiency in service and unfair trade practice.
I placed a Cash on Delivery (COD) order for a bicycle on 10 June 2026, with an expected delivery date of 12 June 2026.
Flipkart informed me that the delivery was delayed due to transportation issues and rescheduled it for 13 June 2026. However, the product was not delivered on that date either.
After contacting Flipkart Help Centre and raising a complaint, I was assured that the bicycle would be delivered by 17 June 2026. The order was finally delivered on 17 June 2026 at around 6:00 PM.
At the time of delivery, the outer packaging was badly damaged and torn. The box also contained a partially removed shipping label of another customer, with my address label pasted over it.
Upon opening the package, I found the bicycle and its parts covered with dust and multiple scratches, indicating that the product was either used or improperly handled and was not in new condition.
I immediately raised a return/replacement request with Flipkart, but the request has not been approved within a reasonable time, causing unnecessary inconvenience, mental harassment, and loss of trust.
Grounds of Complaint:
Deficiency in service.
Supply of damaged/defective product.
Unfair trade practice.
Failure to provide timely customer support and resolution.
Relief Sought:
Direction to Flipkart to immediately replace the damaged bicycle with a brand-new product or provide a full refund.
Compensation for mental harassment, inconvenience, and delay.
Reimbursement of any expenses incurred in pursuing the complaint.
Any other relief deemed fit by the Hon'ble Consumer Commission.
Supporting Documents:
Order details.
Photographs of the damaged box and bicycle.
Screenshots of the return/replacement request and customer support communications.
Order ID: OD437796806630097100
Complainant:
Saransh Negi
Complainant:Saransh Negi
Opposite Party:Flipkart Internet Private Limited
Subject: Complaint for Delayed Delivery, Supply of Damaged Product, Deficiency in Service and Unfair Trade Practice
Respected Sir/Madam,
I, Saransh Negi, respectfully submit this complaint against Flipkart Internet Private Limited for deficiency in service and unfair trade practice.
I placed a Cash on Delivery (COD) order for a bicycle on 10 June 2026, with an expected delivery date of 12 June 2026.
Flipkart informed me that the delivery was delayed due to transportation issues and rescheduled it for 13 June 2026. However, the product was not delivered on that date either.
After contacting Flipkart Help Centre and raising a complaint, I was assured that the bicycle would be delivered by 17 June 2026. The order was finally delivered on 17 June 2026 at around 6:00 PM.
At the time of delivery, the outer packaging was badly damaged and torn. The box also contained a partially removed shipping label of another customer, with my address label pasted over it.
Upon opening the package, I found the bicycle and its parts covered with dust and multiple scratches, indicating that the product was either used or improperly handled and was not in new condition.
I immediately raised a return/replacement request with Flipkart, but the request has not been approved within a reasonable time, causing unnecessary inconvenience, mental harassment, and loss of trust.
Grounds of Complaint:
Deficiency in service.
Supply of damaged/defective product.
Unfair trade practice.
Failure to provide timely customer support and resolution.
Relief Sought:
Direction to Flipkart to immediately replace the damaged bicycle with a brand-new product or provide a full refund.
Compensation for mental harassment, inconvenience, and delay.
Reimbursement of any expenses incurred in pursuing the complaint.
Any other relief deemed fit by the Hon'ble Consumer Commission.
Supporting Documents:
Order details.
Photographs of the damaged box and bicycle.
Screenshots of the return/replacement request and customer support communications.
Order ID: OD437796806630097100
Complainant:
Saransh Negi
