Complaint for deficiency in service, unfair trade practices, non-refund of returned product, and misconduct by delivery agent.

[Sharvan Batra]

Seller Name

Myntra (Shreyash Retail Private Limited)

Company Name

Myntra (Shreyash Retail Private Limited)

Product Name

Women Chronograph Dusty Pink Stone-Studded Dial Watch 5896I

Website Name

https://www.myntra.com/

Customer Care Number

08035723007,08

Loss Amount

24495

Ratings

1.00 star(s)

Opposite Party Address

Sharvan
Nishay Nikunj
22, 23 Pratap Nagar jaipur

Order Details:​

• Order ID: 132597438830194477601
• Product: Women Chronograph Dusty Pink Stone-Studded Dial Watch 5896I
• Amount Paid: ₹24,495 via credit card

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Facts of the Case:​

1. I Sharvan kumar Batra purchased the above-mentioned product from the Myntra and received it in proper condition.
2. I initiated a return request within the stipulated time and handed over the product in its original condition to Ekard Delivery agent.
3. On March 23, 2026, the delivery agent (Ekart logistics partner of the Opposite Party) picked up the product at approximately 3:45 PM from the Complainant’s address.
4. At approximately 4:59 PM, the Complainant received a call from the warehouse stating that the product could not be processed due to a system error (watch number mismatch).
5. The same delivery agent contacted the me again at approximately 5:01 PM, confirming that he had reached the warehouse and that the issue was due to a system mismatch.
6. Subsequently, the delivery agent returned to the my address with the product when the I was not available. Upon being requested to revisit later, the agent refused and stated in a threatening manner:
   
   

   “You will not be able to get this watch, I will keep it, and you won’t find me or get your refund.”

7. The Complainant immediately contacted customer support at approximately 5:13 PM on March 23, 2026, and raised a complaint. Multiple follow-ups were made thereafter.
8. On March 24, 2026 at approximately 7:17 PM, a customer support executive of the Opposite Party confirmed that:
   • The product had been located in the warehouse
   • The issue was due to a system error
   • The refund would be processed
9. However, despite such confirmation, the Opposite Party (Myntra) later denied the refund stating that the pickup was never completed, which is contradictory and false.
10. The return status shown in the system states:

“We couldn’t complete your return pickup today as it needs further review…”

And I got a message saying Return on Hold : As watch did not pass our quality checks. Which means watch is in the warehouse and myntra is not refunding the amount neither the watch

Grounds for Complaint:​

• Deficiency in Service: Failure to process refund despite successful pickup and internal confirmation
• Unfair Trade Practice: Providing contradictory and misleading information
• Negligence: Poor handling of logistics and inability to track returned product
• Misconduct & Harassment: Threatening and unprofessional behavior by delivery agent saying "I will keep your watch and you will not get refund"
• Mental Harassment & Financial Loss: Caused due to repeated follow-ups and denial of rightful refund

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Relief Sought:​

The Complainant respectfully prays that this Hon’ble Commission may kindly:

1. Direct the Opposite Party ie Myntra to refund ₹24,495 (full amount paid)
2. Award compensation of ₹50,000 for mental harassment and deficiency in service
3. Award litigation costs as deemed appropriate
4. Direct the Opposite Party to take strict action against the delivery agent involved
5. Pass any other order deemed fit in the interest of justice

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List of Supporting Documents:​

• Order confirmation invoice
• Return request details
• Call logs (March 23 & 24, 2026)
• Screenshots of return status
• Email communication with Myntra
• Any other relevant proof

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Declaration:​

I, the Complainant, hereby declare that the facts stated above are true and correct to the best of my knowledge and belief.