nageshv24
New member
- Seller Name
- Jeeves Consumer Services Pvt. Ltd
- Company Name
- Jeeves Consumer Services Pvt. Ltd
- Product Name
- Mobile Insurence
- Website Name
- jeeves.co.in/jeeves-services
- Customer Care Number
- 08069290899
- Loss Amount
- 9000
- Ratings
- Opposite Party Address
- Buildings Alyssa, Begonia & Clover, Embassy Tech Village, Outer Ring Road, Devarabeesanahalli Village, Bengaluru – 560103, Karnataka, India
Respected Sir/Madam,
I, the Complainant, hereby submit this complaint against the Opposite Party for gross deficiency in service, negligence, lack of proper communication, and unfair trade practices in relation to my mobile insurance claim.
Facts of the Case:
I raised a mobile claim request on 4th April with Claim ID: CLAFLK350163584916043.
On the same day, I was asked to submit multiple documents including device photographs (all sides), IMEI image, ID proof, and defect images. I duly submitted all requested documents on 5th April.
Despite being assured of an update within 24–48 hours, no response was received. I had to repeatedly follow up with customer care:
On 7th April, I was informed of “technical issues” and asked to wait.
On 8th April, I was informed of a name mismatch (Nagesh vs Nageswararao), which I clarified immediately. The discrepancy arose due to the Opposite Party using my short name in the policy.
Despite resolving this issue promptly, I was again asked to wait citing technical problems.
On 9th April, I was informed that documents were verified and that I would receive a payment link. Subsequently, my device was picked up by the Opposite Party.
Thereafter, there was no communication from the Opposite Party until 22nd April, when I received a message stating that the device was beyond repair and I was eligible for a refund of ₹7687.
However, when I attempted to confirm my refund preference, the website failed to function properly and remained stuck on an outdated page, preventing me from proceeding further.
I made multiple attempts to contact the Opposite Party:
Customer care calls yielded no resolution
Emails sent to protect@jeeves.co.in were non-functional and did not accept incoming messages
Due to the Opposite Party’s faulty system, poor customer support, and negligence, I have been unable to receive my rightful refund.
Grounds for Complaint:
Deficiency in service as per Section 2(11) of the Consumer Protection Act, 2019
Negligence and lack of due diligence
Unfair trade practices
Mental harassment and inconvenience caused due to repeated follow-ups and delays
Failure to provide proper grievance redressal mechanism
Relief Sought:
In light of the above, I respectfully request this Hon’ble Commission to:
Direct the Opposite Party to immediately process and pay the refund amount of ₹7687
Award compensation of ₹25,000 for mental harassment, inconvenience, and time loss
Direct the Opposite Party to pay litigation costs
Pass any other order deemed fit in the interest of justice
Declaration:
I hereby declare that the facts stated above are true and correct to the best of my knowledge and belief.
Place: [Guntur]
Date: [04-05-2026]
T.Nagesh
Nageswararao (Nagesh)
I, the Complainant, hereby submit this complaint against the Opposite Party for gross deficiency in service, negligence, lack of proper communication, and unfair trade practices in relation to my mobile insurance claim.
Facts of the Case:
I raised a mobile claim request on 4th April with Claim ID: CLAFLK350163584916043.
On the same day, I was asked to submit multiple documents including device photographs (all sides), IMEI image, ID proof, and defect images. I duly submitted all requested documents on 5th April.
Despite being assured of an update within 24–48 hours, no response was received. I had to repeatedly follow up with customer care:
On 7th April, I was informed of “technical issues” and asked to wait.
On 8th April, I was informed of a name mismatch (Nagesh vs Nageswararao), which I clarified immediately. The discrepancy arose due to the Opposite Party using my short name in the policy.
Despite resolving this issue promptly, I was again asked to wait citing technical problems.
On 9th April, I was informed that documents were verified and that I would receive a payment link. Subsequently, my device was picked up by the Opposite Party.
Thereafter, there was no communication from the Opposite Party until 22nd April, when I received a message stating that the device was beyond repair and I was eligible for a refund of ₹7687.
However, when I attempted to confirm my refund preference, the website failed to function properly and remained stuck on an outdated page, preventing me from proceeding further.
I made multiple attempts to contact the Opposite Party:
Customer care calls yielded no resolution
Emails sent to protect@jeeves.co.in were non-functional and did not accept incoming messages
Due to the Opposite Party’s faulty system, poor customer support, and negligence, I have been unable to receive my rightful refund.
Grounds for Complaint:
Deficiency in service as per Section 2(11) of the Consumer Protection Act, 2019
Negligence and lack of due diligence
Unfair trade practices
Mental harassment and inconvenience caused due to repeated follow-ups and delays
Failure to provide proper grievance redressal mechanism
Relief Sought:
In light of the above, I respectfully request this Hon’ble Commission to:
Direct the Opposite Party to immediately process and pay the refund amount of ₹7687
Award compensation of ₹25,000 for mental harassment, inconvenience, and time loss
Direct the Opposite Party to pay litigation costs
Pass any other order deemed fit in the interest of justice
Declaration:
I hereby declare that the facts stated above are true and correct to the best of my knowledge and belief.
Place: [Guntur]
Date: [04-05-2026]
T.Nagesh
Nageswararao (Nagesh)