tejasugale
New member
- Dealer Name
- Reliance Jio Infocomm Limited (Jio AirFiber)
- Company Name
- Reliance Jio Infocomm Limited (Jio AirFiber)
- Customer Care Number
- 18008969999
- Loss Amount
- 1200
- Ratings
Respected Sir/Madam,
I, Tejas Ugale, am a subscriber of Jio AirFiber bearing connection number +91-7213581577. I have subscribed to a 30 Mbps broadband plan.
Since Sunday, my internet connection has been providing a speed of only approximately 2 Mbps, which is far below the promised speed. Due to this issue, I have been unable to use the internet effectively for my work and other daily activities.
I contacted Jio Customer Care on multiple occasions and raised repeated complaints requesting immediate resolution. Despite several assurances from Jio's support team, the issue has not been resolved. The company has failed to provide the quality of service promised under my subscribed plan.
The continuous failure to provide the agreed internet speed and the inability to resolve the issue despite repeated complaints amount to deficiency in service and an unfair trade practice under the Consumer Protection Act, 2019. This has caused me inconvenience, mental harassment, and loss of valuable time.
I respectfully request the Hon'ble Commission to:
I, Tejas Ugale, am a subscriber of Jio AirFiber bearing connection number +91-7213581577. I have subscribed to a 30 Mbps broadband plan.
Since Sunday, my internet connection has been providing a speed of only approximately 2 Mbps, which is far below the promised speed. Due to this issue, I have been unable to use the internet effectively for my work and other daily activities.
I contacted Jio Customer Care on multiple occasions and raised repeated complaints requesting immediate resolution. Despite several assurances from Jio's support team, the issue has not been resolved. The company has failed to provide the quality of service promised under my subscribed plan.
The continuous failure to provide the agreed internet speed and the inability to resolve the issue despite repeated complaints amount to deficiency in service and an unfair trade practice under the Consumer Protection Act, 2019. This has caused me inconvenience, mental harassment, and loss of valuable time.
Relief Sought
I respectfully request the Hon'ble Commission to:
- Direct Reliance Jio Infocomm Limited to immediately rectify the issue and provide the promised 30 Mbps internet speed.
- Direct the Opposite Party to refund or adjust the subscription charges for the period during which deficient service was provided.
- Award compensation of ₹50,000 for the mental harassment, inconvenience, and deficiency in service caused by the Opposite Party.
- Award the cost of these proceedings.
- Pass any other order that this Hon'ble Commission deems fit and proper in the interest of justice.
List of Supporting Documents
- Copy of Jio AirFiber bill/subscription details.
- Internet speed test screenshots showing approximately 3 Mbps.
- Complaint/ticket numbers raised with Jio.
- Screenshots of chats, emails, SMS, or complaint acknowledgements.
- Any other relevant evidence.
