Complaint for Deficiency in Service and Inadequate Alternative Offering – JioFiber Relocation

N

NayanLad

New member
Dealer Name
JIO Store Valsad
Company Name
Reliance Jio Infocomm Limited
Customer Care Number
1800-896-9999
Loss Amount
500
Ratings
3.00 star(s)
Opposite Party Address
Shop No 3, Ground floor, Hira Kiran Apartment, Survey No 4101, Ward No 10, opp. Shah Virchand Jewelers/Manish Sweets, Valsad, Gujarat 396001
Dear Sir/Madam,

I am writing to formally lodge a complaint against Reliance Jio Infocomm Limited for deficiency in service and unfair trade practices.

I have been a Jio Fiber customer for the past 3 years and recently requested relocation of my existing connection (Order No. CO0002BDHQ26), for which advance payment has already been made.

However, the company has failed to restore the Fiber connection at the new location due to internal technical issues. Instead, I am being advised to shift to Jio Air Fiber as an alternative.

The concern is that this alternative does not meet my requirement. Jio Air Fiber plans are bundled with OTT services and do not provide a basic data-only option. I already have my own OTT subscriptions, making this offering unsuitable and unnecessarily expensive.

Furthermore:

  • Jio Fiber connections are already active within my society
  • The issue is on the company’s infrastructure side
  • Despite non-delivery of service, refund is being denied
This results in a situation where an existing customer of 3 years has paid in advance but is neither receiving the original service nor a suitable alternative.

This constitutes:

  • Deficiency in service
  • Inadequate and unsuitable alternative offering
  • Unfair trade practice
  • Retention of payment without service delivery
I request:

  1. Immediate restoration of Jio Fiber service, OR
  2. Full refund of the amount paid without deductions
  3. Compensation for inconvenience and mental distress
If the issue is not resolved promptly, I will proceed with filing a formal complaint before the appropriate Consumer Disputes Redressal Commission.

Kindly take necessary action at the earliest.

Yours faithfully,
Nayan Lad9725214681
 

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