- Dealer Name
- EUREKA FORBES LIMITED
- Company Name
- EUREKA FORBES LIMITED
- Product Name
- DR.AG GENEUS+
- Customer Care Number
- 7039883333
- Loss Amount
- 40000
- Ratings
- Opposite Party Address
- sus,pune
I am writing to formally escalate my complaint regarding my Dr. Aquaguard Genus water purifier, as my issue remains unresolved despite raising a service request.
I tied to connect with customer care 5 to 6 time but the issue is not resolved.
The details are as follows:
I request you to:
I request that you resolve my complaint immediately by arranging the required service. If you are unable to provide the service as per the terms of the AMC, I request a full refund of the AMC charges so that I can engage another service provider for the maintenance of my water purifier.
If neither the service is provided nor the AMC amount is refunded, I will have no option but to initiate appropriate legal proceedings by filing a complaint before the Consumer Commission for deficiency in service and seek compensation for the inconvenience caused.
I request your immediate intervention and expect a written response along with a resolution within 48 hours of receiving this email.
I have always trusted the quality of Eureka Forbes products and expect the same level of commitment towards customer service. I request your immediate intervention to resolve this matter without any further delay.
Kindly acknowledge receipt of this email and share the action being taken.
I tied to connect with customer care 5 to 6 time but the issue is not resolved.
The details are as follows:
- Product: Dr. Aquaguard Genus Water Purifier
- Service Request Number:CM-020726-74574606
- Registered Mobile Number: 9766803567
- Date of Complaint:2-7-2026
I request you to:
- Assign the complaint to a senior service engineer immediately.
- Resolve the issue on priority.
- Provide a clear update on the status and expected resolution timeline.
- Ensure that the product is functioning properly after service.
I request that you resolve my complaint immediately by arranging the required service. If you are unable to provide the service as per the terms of the AMC, I request a full refund of the AMC charges so that I can engage another service provider for the maintenance of my water purifier.
If neither the service is provided nor the AMC amount is refunded, I will have no option but to initiate appropriate legal proceedings by filing a complaint before the Consumer Commission for deficiency in service and seek compensation for the inconvenience caused.
I request your immediate intervention and expect a written response along with a resolution within 48 hours of receiving this email.
I have always trusted the quality of Eureka Forbes products and expect the same level of commitment towards customer service. I request your immediate intervention to resolve this matter without any further delay.
Kindly acknowledge receipt of this email and share the action being taken.