Complaint Before the Consumer Forum

[Sumana]

Seller Name

Sainab chinakari the aisle story

Company Name

The aisle story

Product Name

Kurta

Website Name

The aisle story

Loss Amount

2999

Ratings

3.00 star(s)

Opposite Party Address

Sainab Chinnakari

The Aisle Story
PLOT No.G275 THE AISLE STORY 56/2614 PANAMPILLY NAGAR
PANAMPILLY NAGAR

Complaint Before the Consumer Forum





Complainant:


Sumana J


Perethu veedu kureepuzha kollam


691601


7902484035


Opposite Party:


Sainab Chinnakari





Bill To:


The Aisle Story


PLOT No.G275 THE AISLE STORY 56/2614 PANAMPILLY NAGAR


PANAMPILLY NAGAR


Subject: Complaint Regarding Defective Product, Deficiency in Service, and Denial of Refund








I, the complainant, respectfully submit the following facts:

1. On 28th December, I purchased a Lucknowi Chikankari kurti from the opposite party.
2. Upon taking the product home, I discovered that the kurti was torn due to poor quality workmanship, rendering it unfit for use. This clearly amounts to the sale of defective goods.
3. I returned the defective product via courier on 30th December, bearing the inconvenience and effort in good faith, expecting a proper resolution.
4. Without any prior notice or confirmation, the opposite party sent a replacement on 3rd January, which was delivered to the local DTDC office, causing further inconvenience and repeated follow-ups on my part to trace the parcel.
5. Upon receipt and inspection of the replacement product, I found that it was unfinished, of extremely poor quality, and not wearable. This was the second defective item supplied by the opposite party.
6. I requested a refund, as I no longer had confidence in the quality of the products. However, the opposite party refused to provide a refund or replacement, despite supplying defective goods twice.
7. I have clearly communicated my willingness to return the item in unused condition, yet the opposite party continues to deny a refund. This constitutes deficiency in service, unfair trade practice, and harassment of the consumer.

Relief Sought








I respectfully request the Honorable Consumer Forum to direct the opposite party to:

1. Provide a full refund of the amount paid for the product
2. Compensate me for mental harassment and inconvenience caused
3. Reimburse any courier or incidental expenses incurred
4. Pass any other order deemed fit in the interest of justice

Declaration








I declare that the facts stated above are true and correct to the best of my knowledge and belief.





Place:Kollam


Date:07/01/2026