amisha gupta
New member
- Seller Name
- Zivame
- Company Name
- Zivame
- Product Name
- Zivame Double layered Non Wired 3/4 Coverage bra (Red, Nutmeg),Zivame True Curv Cotton Laminated bra( Lavender)
- Customer Care Number
- 8040245577
- Loss Amount
- 1288
- Ratings
To,
The Hon'ble Consumer Disputes Redressal Commission
Respected Sir/Madam,
I am filing this complaint against Zivame regarding the non-delivery of products ordered through their platform and their subsequent refusal to provide either the products or a refund.
On 9th August 2026 , I placed an order with Zivame for a total of five items and made full payment of ₹1,987. However, upon delivery, I received only two of the five items ordered. Three items were missing from the shipment.
Immediately after discovering the issue, I contacted Zivame's customer support and raised a complaint regarding the missing products. Despite repeated follow-ups and communications, the company took approximately one month to investigate and resolve the matter.
After keeping the matter pending for an unreasonable period, Zivame informed me that they would neither resend the missing products nor issue a refund for the amount paid towards those products. As a result, I have suffered financial loss, inconvenience, and mental harassment due to the company's deficient service and unfair trade practices.
The actions of the company amount to:
Thanking you.
Yours faithfully,
CA Amisha Gupta
Flat 405, Tower 26 , Paras Tierea,
Sector -137 ,Noida-201305
7800041900
Ami.gup22@gmail.com
Date: 22/03/2001
Place: Kanpur
The Hon'ble Consumer Disputes Redressal Commission
Respected Sir/Madam,
I am filing this complaint against Zivame regarding the non-delivery of products ordered through their platform and their subsequent refusal to provide either the products or a refund.
On 9th August 2026 , I placed an order with Zivame for a total of five items and made full payment of ₹1,987. However, upon delivery, I received only two of the five items ordered. Three items were missing from the shipment.
Immediately after discovering the issue, I contacted Zivame's customer support and raised a complaint regarding the missing products. Despite repeated follow-ups and communications, the company took approximately one month to investigate and resolve the matter.
After keeping the matter pending for an unreasonable period, Zivame informed me that they would neither resend the missing products nor issue a refund for the amount paid towards those products. As a result, I have suffered financial loss, inconvenience, and mental harassment due to the company's deficient service and unfair trade practices.
The actions of the company amount to:
- Deficiency in service.
- Failure to deliver goods for which payment was received.
- Unfair trade practice by retaining payment without providing the corresponding products or refund.
- Causing unnecessary delay and inconvenience to the consumer.
- Direct Zivame to refund the amount paid for the undelivered products along with applicable interest.
- Award compensation for mental harassment, inconvenience, and the time spent pursuing the matter.
- Award litigation and incidental costs incurred in filing this complaint.
- Pass any other order deemed fit and proper in the interest of justice.
Thanking you.Yours faithfully,
CA Amisha Gupta
Flat 405, Tower 26 , Paras Tierea,
Sector -137 ,Noida-201305
7800041900
Ami.gup22@gmail.com
Date: 22/03/2001
Place: Kanpur