- Company Name
- Win spark Innovations Learning Private Limited.(Planet Spark )
- Product Name
- English communication program
- Customer Care Number
- 08047193333
- Loss Amount
- 50000
- Ratings
- Opposite Party Address
- C/3 Aaradhana Residency, Naranpura Ahmedabad
Subject: Complaint Against Coaching Institute for Non-Refund of Fees and Deficiency in Service
Complainant:
Neha
Mobile: 9925250013
Student Name: Granth Shah
Student ID: 129567
Complaint Against:
Win spark Innovations Learning Private Limited.(Planet Spark )
Respected Sir/Madam,
I wish to file a consumer complaint against the above-mentioned coaching institute for deficiency in service, unfair trade practice, and failure to honor the refund commitment made at the time of admission.
At the time of admission, the institute's counselor, Mr. Arjun Singh, assured us that if we were not satisfied with the classes within the first five classes, the entire course fee would be refunded. Relying on this assurance, we enrolled my son, Granth Shah, and paid the required course fee.
After attending only one learner class and one performance class, we found that the teaching methodology was not satisfactory, and my son was also not comfortable with the classes. Accordingly, we informed the institute within the promised refund period and requested cancellation of the course along with a full refund.
Despite repeated emails and several phone conversations with the customer support team, the institute has neither processed the refund nor provided any satisfactory response. Instead, we were repeatedly asked to explain the reason for discontinuation. During one of the calls, a senior representative behaved rudely and informed us that no refund would be provided, contrary to the assurance given at the time of admission.
Further, we noticed that attendance was marked on the institute's application even though my son had not attended those classes. This is misleading and appears to be an attempt to deny our legitimate refund request.
We have made every effort to resolve the matter amicably by sending multiple emails and providing our bank account details for the refund, but the institute has failed to respond or resolve the issue.
Therefore, I respectfully request the Hon'ble Consumer Disputes Redressal Commission to:
1. Direct the coaching institute to refund the entire course fee.
2. Award compensation for the mental harassment, inconvenience, and unfair trade practice.
3. Award the costs incurred in pursuing this complaint.
4. Pass any other order deemed fit in the interest of justice.
I am enclosing copies of the admission details, payment receipt, email correspondence, and other relevant documents in support of my complaint.
I declare that the facts stated above are true and correct to the best of my knowledge and belief.
Complainant
Neha
Mobile: 7985072895
Student ID: 129567
Complainant:
Neha
Mobile: 9925250013
Student Name: Granth Shah
Student ID: 129567
Complaint Against:
Win spark Innovations Learning Private Limited.(Planet Spark )
Respected Sir/Madam,
I wish to file a consumer complaint against the above-mentioned coaching institute for deficiency in service, unfair trade practice, and failure to honor the refund commitment made at the time of admission.
At the time of admission, the institute's counselor, Mr. Arjun Singh, assured us that if we were not satisfied with the classes within the first five classes, the entire course fee would be refunded. Relying on this assurance, we enrolled my son, Granth Shah, and paid the required course fee.
After attending only one learner class and one performance class, we found that the teaching methodology was not satisfactory, and my son was also not comfortable with the classes. Accordingly, we informed the institute within the promised refund period and requested cancellation of the course along with a full refund.
Despite repeated emails and several phone conversations with the customer support team, the institute has neither processed the refund nor provided any satisfactory response. Instead, we were repeatedly asked to explain the reason for discontinuation. During one of the calls, a senior representative behaved rudely and informed us that no refund would be provided, contrary to the assurance given at the time of admission.
Further, we noticed that attendance was marked on the institute's application even though my son had not attended those classes. This is misleading and appears to be an attempt to deny our legitimate refund request.
We have made every effort to resolve the matter amicably by sending multiple emails and providing our bank account details for the refund, but the institute has failed to respond or resolve the issue.
Therefore, I respectfully request the Hon'ble Consumer Disputes Redressal Commission to:
1. Direct the coaching institute to refund the entire course fee.
2. Award compensation for the mental harassment, inconvenience, and unfair trade practice.
3. Award the costs incurred in pursuing this complaint.
4. Pass any other order deemed fit in the interest of justice.
I am enclosing copies of the admission details, payment receipt, email correspondence, and other relevant documents in support of my complaint.
I declare that the facts stated above are true and correct to the best of my knowledge and belief.
Complainant
Neha
Mobile: 7985072895
Student ID: 129567
