Complaint Against Vlebazaar for Incorrect Product Delivery and Delay in Resolution

Kashif Khan

New member
Seller Name
Vlebazaar
Company Name
Vlebazaar
Product Name
CP CCTV Camera
Website Name
Vlebazaar
Customer Care Number
+91 9910203376
Loss Amount
1653
Ratings
4.00 star(s)
Opposite Party Address
Vle Bazaar Private Limited
X-52 Dlf Phase 2, Near Cyber City,
Gurgaon, Haryana 122001, India
Support: +91 9910203376
(Available 9AM to 8PM)
E-mail address: support@vlebazaar.in,
Dear Sir/Madam,

I would like to formally raise a complaint against Vlebazaar (online shopping website) for delivering an incorrect product and causing unnecessary delay, inconvenience, and mental harassment.

I placed an order for a CP Plus CCTV Camera – Model CP-V32G, which supports an RJ45 port and 4G SIM. However, I received a different CP Plus camera model that does not match the specifications mentioned in my order.

After receiving the incorrect product, I immediately contacted Vlebazaar’s customer care at +91 9910203376. I was advised to send an email requesting a return. Despite following the instructed process and sharing all required details, the issue has not been resolved promptly, even though the product was required on an urgent basis.

Due to this incorrect delivery:
- My purpose of purchasing the CCTV camera has been affected
- I have suffered inconvenience and loss of time
- I am still waiting for a proper resolution (refund or replacement)

Order Details:
- Order ID: #4027416
- Product Ordered: CP Plus CCTV Camera – Model CP-V32G
- Registered Mobile Number: 8618869574
- Seller/Platform: Vlebazaar

I have supporting evidence, including order details and product screenshots, which I am ready to provide as required.

I kindly request the Consumer Forum to intervene in this matter and direct the seller to:
1. Arrange an immediate refund or replacement with the correct model, and
2. Take appropriate action against the seller for deficient service.

I trust the Honorable Consumer Forum will consider my complaint and help me obtain a fair resolution.

Thank you for your time and support.

Yours sincerely,
Kashif Khan
Mobile: 8618869574
 
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