Complaint against Vijay Sales service dept.

S

SHUBIP

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Dealer Name
Vijay Sales
Company Name
Vijay Sales
Product Name
Wise TV
Customer Care Number
022
Loss Amount
20000
Ratings
1.00 star(s)
Opposite Party Address
Chakala
Dear Sir,

Pls be informed we have a 32inches Wise TV manufactured/brand of Vijay Sales since last 14days we are in follow-up with third party service center.

A- the technician was assigned job after 2 days, after examination he concluded that the mother board is be replaced it will take 4 to 5 days after much follow-up he turned up after 7days with the part.
B- the technician came with the mother board but after installation said that the panel is to be replaced. he will raise request and will be here by 2 to 3 days.

Problem is customer pays for the product; product is in warranty so why only customer has to always follow-up and ask the updates.
the third party they are so careless specially this guy with contact no. 9867753682 trying to reach him so many times in a day but not answer. is this kind of service Vijay sales offers.

Pls check and let us know the development as my in-laws are eagerly waiting for the TV to get repaired as they don't have any other entertainment source in their free time.

I have had a very very bad experience in this year with a high-priced washing machine from Vijay sales which i do not want to address here. So would never recommend anyone for your products.

And, if this issue is not sorted, i need a compensation or new TV.

Regards
Shubhra Vichare
 
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Hello @SHUBIP

Thank you for reaching out. We noticed that you are facing the similar problem that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

Please Note: The process of filing complaint in the Consumer Forum is same, even if the company is different.

I

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If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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