Rupesh77
New member
- Seller Name
- ANKW Pharma Retail Private Limited Unit 113, 114, 115, 116, 117, Pt.B Of118, 1st Fl.C Wing, Bldg.N. 1 Kailash Industrial Complex, Survey No 136, Veer Savarkar Road Park Site, Vikhroli (W) Mumbai - 400079
- Company Name
- Trumeds
- Product Name
- Pharmacy medicines
- Website Name
- Trumeds
- Customer Care Number
- +91 92402 50346
- Loss Amount
- 321.45
- Ratings
- Opposite Party Address
- Intellihealth Solutions Private Limited
Office Unit no. 1, 2, 5, & 7, 6th floor Urmi Corporate Park Solaris, Saki Vihar Rd, Opp. L&T Flyover, New Mhada Colony, Budhia Jadhav Wadi, Mumbai, Maharashtra 400072.
CIN: U62099MH2019PTC320566
Telephone:09240250346
Complaint Against Trumeds for Non-Delivery of Order ID 30742143 Despite Marked as Delivered, and No Refund Processed
Respected Sir/Madam,
I am filing this complaint against Trumeds for the non-delivery of my paid order, despite their system marking it as delivered. Here are the details:
Issue Details:
The delivery agent attempted delivery while my phone was switched off for three days, including the delivery day (around 9th June 2025) and the following two days. When I switched my phone back on, the Trumeds app showed that my order was delivered. However, I did not receive the package, nor did I get any calls from the delivery agent during this time.
Since 12th June 2025, I have been regularly calling Trumeds customer care to request either a re-delivery or a refund, but there has been no progress. The customer care team keeps telling me they have tried to contact me, but I have not received any calls from them. As of today (4th July 2025), no refund has been initiated, and I have not received my medicines, which are important for my treatment.
Professional Background:
I am a veterinary doctor by profession and the delay in getting these medicines has directly affected my health and professional responsibilities.
All relevant documents, including the invoice, are attached for your reference. I sincerely request your help to resolve this issue at the earliest.
Thank you.
Dr. Rupesh Gitte
gitterupesh66@gmail.com
Respected Sir/Madam,
I am filing this complaint against Trumeds for the non-delivery of my paid order, despite their system marking it as delivered. Here are the details:
- Order ID: 30742143
- Invoice Number: INV2026-00145529
- Invoice Date: 09-06-2025
- Patient Name: Rupesh Gitte
- Shipping Address: Rajlakshmi Abhyasika, Ashti, Near Gram Panchayat Office, Ashti, Nagar Road, Ashti, Maharashtra, 414203
- Total Paid Amount: ₹321.25
- Order Contents:
- Alkem ORS Orange Flavour Sachet
- Limcee Orange Flavour Chewable Tablet
- Minolast LC Tablet
- Prolyte ORS Sachets(Full invoice is attached with details of quantity and price.)
Issue Details:
The delivery agent attempted delivery while my phone was switched off for three days, including the delivery day (around 9th June 2025) and the following two days. When I switched my phone back on, the Trumeds app showed that my order was delivered. However, I did not receive the package, nor did I get any calls from the delivery agent during this time.
Since 12th June 2025, I have been regularly calling Trumeds customer care to request either a re-delivery or a refund, but there has been no progress. The customer care team keeps telling me they have tried to contact me, but I have not received any calls from them. As of today (4th July 2025), no refund has been initiated, and I have not received my medicines, which are important for my treatment.
Professional Background:
I am a veterinary doctor by profession and the delay in getting these medicines has directly affected my health and professional responsibilities.
- Provide proof of delivery (POD) with details of who received the package
- Either re-deliver the order to me urgently or refund the full amount paid (₹321.25)
- Pay compensation for the mental harassment, inconvenience, and delay in providing essential medicines
All relevant documents, including the invoice, are attached for your reference. I sincerely request your help to resolve this issue at the earliest.
Thank you.
Dr. Rupesh Gitte
gitterupesh66@gmail.com
