Daksh Pandhi
New member
- Company Name
- Swiggy & Theobroma
- Product Name
- Veg Spicy Paneer Puffs
- Loss Amount
- 139
- Ratings
I would like to lodge a formal consumer complaint against Theobroma and the food delivery platform Swiggy for delivering an incorrect food order, causing serious inconvenience, emotional distress, and violation of consumer trust.
On 30-July-2026, I placed an online order through the Swiggy application from Theobroma for the following vegetarian item:
This mistake is extremely serious and unacceptable, particularly because the incident occurred on the first day of the holy month of Saawan, during which many individuals strictly observe vegetarian dietary practices for religious reasons. Delivering non-vegetarian food in place of a vegetarian order demonstrates gross negligence in food handling, packaging, labeling, and quality control.
Such carelessness has not only caused mental distress and disappointment but has also hurt our religious sentiments and violated our dietary beliefs. Consumers place trust in food establishments and delivery platforms to provide the exact products ordered, especially when dietary preferences and religious practices are involved.
I request the Hon'ble Consumer Commission to:
NOTE: We have Call Recordings + Text Messages of the Manager of Theobroma where he is completely accepting that they have made this mistake of delivering Non-Vegetarian Food to us.
I am enclosing copies of the order details, invoice, photographs of the delivered items, and any communication exchanged with Swiggy/Theobroma in support of my complaint.
I hope appropriate action will be taken to ensure accountability and consumer protection.
Thanking you.
Yours faithfully,
Daksh Pandhi
Order ID: 244377311182312
Date of Order: 30-July-2026
Place: Ludhiana, Punjab
On 30-July-2026, I placed an online order through the Swiggy application from Theobroma for the following vegetarian item:
- 4 x Veg Spicy Paneer Puffs
This mistake is extremely serious and unacceptable, particularly because the incident occurred on the first day of the holy month of Saawan, during which many individuals strictly observe vegetarian dietary practices for religious reasons. Delivering non-vegetarian food in place of a vegetarian order demonstrates gross negligence in food handling, packaging, labeling, and quality control.
Such carelessness has not only caused mental distress and disappointment but has also hurt our religious sentiments and violated our dietary beliefs. Consumers place trust in food establishments and delivery platforms to provide the exact products ordered, especially when dietary preferences and religious practices are involved.
I request the Hon'ble Consumer Commission to:
- Register this complaint against Theobroma and Swiggy.
- Investigate the matter thoroughly and determine responsibility for this negligence.
- Take strict action against the concerned parties to prevent similar incidents from occurring in the future.
- Direct the parties involved to provide a written explanation regarding how such a serious error occurred.
- Award appropriate compensation for the inconvenience, mental harassment, and violation of consumer rights caused by this incident.
NOTE: We have Call Recordings + Text Messages of the Manager of Theobroma where he is completely accepting that they have made this mistake of delivering Non-Vegetarian Food to us.
I am enclosing copies of the order details, invoice, photographs of the delivered items, and any communication exchanged with Swiggy/Theobroma in support of my complaint.
I hope appropriate action will be taken to ensure accountability and consumer protection.
Thanking you.
Yours faithfully,
Daksh Pandhi
Order ID: 244377311182312
Date of Order: 30-July-2026
Place: Ludhiana, Punjab
