COMPLAINT AGAINST SHIPROCKET – UNFAIR TRADE PRACTICE & DEFICIENCY OF SERVICE

rohit6067

rohit6067

New member
Seller Name
SHIPROCKET
Company Name
Shiprocket Private Limited
Product Name
ECOMMERCE
Website Name
https://www.shiprocket.in/
Customer Care Number
8448466311
Loss Amount
55000
Ratings
1.00 star(s)
Opposite Party Address
STREET 4 NANAK NAGAR LUDHIANA PUNJAB 141008 9041000662
Complainant:
Rohit Narula
(Proprietor / Seller using Shiprocket services)


Opposite Party:
Shiprocket Private Limited



Subject: Complaint regarding cheating, false commitments, unauthorized deductions, and coercive refund practices by Shiprocket​



Facts of the Case​


  1. I am an e-commerce seller and started using Shiprocket’s shipping services for my business shipments, mainly COD orders.
  2. Before onboarding, Shiprocket’s sales team clearly promised and assured me that:
    • Only dead weight will be charged
    • Volumetric weight will NOT be applied
    • Charges will be fixed as discussed verbally
  3. Based on these false assurances, I trusted Shiprocket and started shipping COD orders, where payment is directly adjusted from delivery amounts.
  4. After shipments were delivered, Shiprocket illegally applied volumetric weight charges, completely contrary to their promise, and deducted approximately ₹55,000 from my COD remittances without prior notice or consent.


Unfair Practices & Harassment​


  1. When I raised objections, Shiprocket:
    • Refused responsibility
    • Asked for “written commitments” despite the fact that their own sales team never provided any email confirmation
    • Claimed they could only refund the amount to the Shiprocket wallet, not to my bank account
  2. Shiprocket further forced unfair conditions, stating:
    • The deducted amount will only be usable if I continue shipping with them
    • New shipments will be charged at 30% higher rates (₹124 instead of ₹94)
  3. This is coercion and blackmail, forcing me to:
    • Either accept inflated prices
    • Or permanently lose my own money
  4. I clearly refused because:
    • I am already getting the same service from other aggregators at ₹94
    • I do not want wallet adjustments
    • I want my money refunded directly to my bank account


Delay & Mental Harassment​


  1. This issue has been ongoing for 2–3 months, with:
    • No proper resolution
    • Repeated excuses
    • Continuous mental stress, business loss, and harassment
  2. Shiprocket has recordings of all sales calls and full shipment data, which they have deliberately avoided sharing.


Grounds for Complaint​


Shiprocket is guilty of:


  • Cheating & misrepresentation
  • Unfair trade practices
  • Deficiency of service
  • Unauthorized deductions
  • Coercive refund policy
  • Mental harassment and financial loss

All actions are in clear violation of the Consumer Protection Act, 2019.



Relief Sought​


I respectfully request the Hon’ble Consumer Court to direct Shiprocket to:


  1. Refund ₹55,000 (approx.) directly to my bank account, not wallet
  2. Pay compensation for mental harassment and business loss
  3. Pay litigation costs
  4. Stop coercive wallet-only refund practices
  5. Provide call recordings and internal commitment records


Declaration​


I declare that the facts stated above are true to the best of my knowledge and belief.
 
Out of the total disputed amount, approximately ₹25,000 was deducted and kept on hold from my COD remittances. The remaining amount was adjusted by pushing my Shiprocket wallet into a negative balance, which I never authorized or consented to.
 
For the sake of clarity, my claim before this Hon’ble Forum is limited to the COD amount of approximately ₹25,000 withheld by the opposite party, and not for the entire amount of ₹55,000. With respect to the remaining amount, I only seek correction of my wallet balance by restoring it to a positive status, without any additional charges or conditions.
 
rohit6067 said:
Charges will be fixed as discussed verbally
Click to expand...
If you file a case, you need to prove your statements, verbal communication can not be considered as a proof.


rohit6067 said:
deducted approximately ₹55,000 from my COD remittances without prior notice or consent
Click to expand...
Have you signed any document ?

rohit6067 said:
All actions are in clear violation of the Consumer Protection Act, 2019.
Click to expand...
Please Note: You are not a consumer, if you have all the documents that support your statement, you can file a civil case against them..
 
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