ganeshpatel518
New member
- Dealer Name
- Deekonda Harish
- Company Name
- RELIANCE JIO INFOCOMM LIMITED (JIOFIBER/AIRFIBER)
- Customer Care Number
- 18008969999
- Loss Amount
- 2828
- Ratings
Complainant:
Malleshwari
Theegala Dharmaram
Opposite Party:
Reliance Jio Infocomm Limited
JioFiber/AirFiber Customer Care
Subject: Deficiency in Service, Negligence, Misrepresentation, Failure to Provide Migration Service, Mental Harassment, and Financial Loss
Respected Sir/Madam,
I am filing this complaint against Reliance Jio Infocomm Limited for continuous deficiency in service, negligence, misleading communication, failure to resolve my migration request, and causing significant mental stress, inconvenience, and financial loss.
FACTS OF THE CASE
I am a subscriber of JioAirFiber/JioFiber under Account Number: 087-24358273.
the engineer requested migration of my JioAirFiber connection because the old router will not with new service and old router not able to get 5G network.
Despite multiple complaints and follow-ups, Jio failed to complete the migration process.
Several engineer visits were scheduled and repeatedly rescheduled by Jio. The system continuously showed changing appointment dates and times.
Engineers either failed to visit the premises or closed the requests without resolving the issue.
Jio representatives repeatedly informed me that they were unable to proceed due to OTP-related issues despite no proper visit being conducted.
I provided complete evidence to Jio, including:
Migration request details
Engineer visit screenshots
Service request numbers
Email communications
Call records
Technician details
Proof of unresolved service
Despite receiving all evidence, Jio repeatedly sent generic automated responses without addressing the actual migration issue.
Jio falsely informed me through email that the issue had been resolved. However:
The migration remains incomplete.
The service remains unavailable.
No permanent resolution has been provided.
Jio continues to charge subscription fees despite failing to provide the contracted service.
Jio further informed me that subscription charges would not be refunded even though the service remains unresolved due to their own operational failures.
GROUNDS OF COMPLAINT
The actions of Jio constitute:
A. Deficiency in Service under the Consumer Protection Act, 2019.
B. Negligence in handling customer complaints and migration requests.
C. Unfair Trade Practice by falsely communicating that the issue has been resolved when it remains unresolved.
D. Mental harassment and inconvenience caused by repeated follow-ups, engineer appointment failures, and misleading updates.
E. Financial loss due to payment for services that were not properly provided.
RELIEF SOUGHT
I respectfully request the Hon'ble Commission to direct Reliance Jio Infocomm Limited to:
Immediately complete the pending migration request and restore services.
OR
Cancel the connection without penalty and provide a full refund for the period during which services were not properly provided.
Refund all charges collected during the period of service disruption.
Pay compensation for mental harassment, inconvenience, and wasted time.
Reimburse any costs incurred in pursuing this complaint.
Issue a written explanation regarding the repeated failure of engineer visits and false closure of complaints.
I declare that the information provided above is true and correct to the best of my knowledge.
Place: Theegala Dharmaram
Date: 10/06/2026
Signature
Malleshwari
Malleshwari
Theegala Dharmaram
Opposite Party:
Reliance Jio Infocomm Limited
JioFiber/AirFiber Customer Care
Subject: Deficiency in Service, Negligence, Misrepresentation, Failure to Provide Migration Service, Mental Harassment, and Financial Loss
Respected Sir/Madam,
I am filing this complaint against Reliance Jio Infocomm Limited for continuous deficiency in service, negligence, misleading communication, failure to resolve my migration request, and causing significant mental stress, inconvenience, and financial loss.
FACTS OF THE CASE
I am a subscriber of JioAirFiber/JioFiber under Account Number: 087-24358273.
the engineer requested migration of my JioAirFiber connection because the old router will not with new service and old router not able to get 5G network.
Despite multiple complaints and follow-ups, Jio failed to complete the migration process.
Several engineer visits were scheduled and repeatedly rescheduled by Jio. The system continuously showed changing appointment dates and times.
Engineers either failed to visit the premises or closed the requests without resolving the issue.
Jio representatives repeatedly informed me that they were unable to proceed due to OTP-related issues despite no proper visit being conducted.
I provided complete evidence to Jio, including:
Migration request details
Engineer visit screenshots
Service request numbers
Email communications
Call records
Technician details
Proof of unresolved service
Despite receiving all evidence, Jio repeatedly sent generic automated responses without addressing the actual migration issue.
Jio falsely informed me through email that the issue had been resolved. However:
The migration remains incomplete.
The service remains unavailable.
No permanent resolution has been provided.
Jio continues to charge subscription fees despite failing to provide the contracted service.
Jio further informed me that subscription charges would not be refunded even though the service remains unresolved due to their own operational failures.
GROUNDS OF COMPLAINT
The actions of Jio constitute:
A. Deficiency in Service under the Consumer Protection Act, 2019.
B. Negligence in handling customer complaints and migration requests.
C. Unfair Trade Practice by falsely communicating that the issue has been resolved when it remains unresolved.
D. Mental harassment and inconvenience caused by repeated follow-ups, engineer appointment failures, and misleading updates.
E. Financial loss due to payment for services that were not properly provided.
RELIEF SOUGHT
I respectfully request the Hon'ble Commission to direct Reliance Jio Infocomm Limited to:
Immediately complete the pending migration request and restore services.
OR
Cancel the connection without penalty and provide a full refund for the period during which services were not properly provided.
Refund all charges collected during the period of service disruption.
Pay compensation for mental harassment, inconvenience, and wasted time.
Reimburse any costs incurred in pursuing this complaint.
Issue a written explanation regarding the repeated failure of engineer visits and false closure of complaints.
I declare that the information provided above is true and correct to the best of my knowledge.
Place: Theegala Dharmaram
Date: 10/06/2026
Signature
Malleshwari