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New member
- Dealer Name
- JIO AIRFIBER
- Company Name
- Reliance Jio
- Customer Care Number
- 18008969999
- Loss Amount
- 3998
- Ratings
I purchased a JioAirFiber Annual Plan on 8 August 2025 by paying ₹12,574 (₹888 × 12 months + GST). The plan included 12 months of service plus 1 month free, making it valid until 6 September 2026.
Due to a change of address, I opted for JioAirFiber's relocation service on 4 May 2026, which resulted in the discontinuation of my existing annual plan. At the time of relocation, I was informed by Jio that the unused balance of my annual plan would be converted into vouchers. I was further assured that these vouchers would be issued after 3 months and would remain valid for redemption for 3 years.
More than 3 months have now elapsed, but I have neither received the promised vouchers nor any communication regarding the status of the pending benefit. Despite following up, the issue remains unresolved.
This amounts to a failure to honor the commitment made at the time of relocation and constitutes a deficiency in service.
Due to a change of address, I opted for JioAirFiber's relocation service on 4 May 2026, which resulted in the discontinuation of my existing annual plan. At the time of relocation, I was informed by Jio that the unused balance of my annual plan would be converted into vouchers. I was further assured that these vouchers would be issued after 3 months and would remain valid for redemption for 3 years.
More than 3 months have now elapsed, but I have neither received the promised vouchers nor any communication regarding the status of the pending benefit. Despite following up, the issue remains unresolved.
This amounts to a failure to honor the commitment made at the time of relocation and constitutes a deficiency in service.