complaint against porter

[kartik khanna]

Company Name

porter

Website Name

porter

Customer Care Number

+912269381313

Loss Amount

22000

Ratings

5.00 star(s)

Opposite Party Address

2nd floor , salh complex , 925-a, gill road dasmesh nagar , new kartar nagar, ludhiana

i send the material throw a porter app by booking the vehicle type tata ace driver name sanjay kumar pb10ct8754 at the delivery point receiver unable to make the payment of the goods due to that we not give the goods to the company so we requested the driver not to end the trip and take back to the pickup location but driver end the trip and empty the good in the water area on the road so the goods autoblack coating is damaged a after 5 days it got rusty so the goods are completely damaged and the porter always says that case is under investigation and i still not get the claimed amount pls help we are very small scale hand to mouth manufacturing unit thanking you

 

[TeamMember]

delivery point receiver unable to make the payment

Please provide the details that prove deficiency in service from the Porter side..

driver end the trip

You booked the trip and the driver dropped the goods at the destination.

 

[Juhi kumari]

Hello sir me juhi kumari Town Roster Restaurant panchsheel square mall L-18 Ghaziabad mob no-9155713529 se baat kar rahi hu neha Name ki ladki hai jisnye jhuthi complaint ki hai mere yaha khana khanye se food posing hui hai july month m nd oct m complaint kiya hai jhutha fasnye ki irdye se jisme jhuthi complaint thi nd me proof food department enquiry team ko provide kar chuki hu but sir en sab galat complaint honye ki whj se mere personal life nd professional life kafi galt effect padi hai es liye hame jurmana 50k to 1lakh rule ke according maang karti hu neha kumari par jaldi se jaldi karvai ki jaaye 87458 72876 ye neha kumari ka number hai

 

[mdirfan00996]

MODERN THERMOCOL ENTERPRISE <modern.mte@gmail.com>
Sat, Feb 21, 7:57 PM (4 days ago)
to packermover, help, help, grievance.officer, MD

Dear Porter Grievance & Legal Team,

This email serves as a FINAL LEGAL NOTICE regarding the theft and non-delivery of material against the below booking.

Invoice No: MTE/25-26/042
E-Way Bill No: 8216 4753 6170
Material Weight: 160 KG
Material Value: Rs. 37,700

This is the third formal communication from our side. Despite repeated complaints, there has been no proper investigation report, no compensation update, and no accountability fixed.

This is not an isolated incident. Such repeated theft clearly reflects gross negligence, lack of delivery security, and failure of internal control systems from your organization.

As a logistics service provider, Porter is legally responsible for safe custody and delivery of entrusted goods under applicable transport and consumer protection laws.

We hereby demand:

1. Written investigation report with driver details
2. Immediate approval of full compensation of Rs. 37,700
3. Written confirmation of settlement timeline within 48 hours

Failing which, we will initiate:

• Consumer Court complaint
• Legal notice through Advocate
• Police complaint for criminal breach of trust
• Claim for damages up to Rs. 50,00,000 for financial loss, business disruption, and mental harassment

All legal expenses and consequences shall be solely borne by your company.

Treat this as the final opportunity to resolve the matter amicably.

We expect a written response within 48 hours of receipt of this notice.

Sincerely,
MD IRFAN
CEO – Modern Thermocol Enterprise
Contact: 7003329688
Email: modern.mte@gmail.com