Kanchan Mehta
New member
- Institute Name
- Planet Spark
- Loss Amount
- 12000
- Ratings
- Opposite Party Address
- Kanchan Mehta
Nirala Aspire, Tower A8/105, Greater Noida West , Noida (UP)-201306
Respected Sir/Madam,
I, Kanchan Mehta, would like to file a formal complaint against Planet Spark, whose corporate office is located at:
PlanetSpark Corporate Office
Unit No. 104A-B, 1st Floor, Tower A,
Unitech Cyber Park, Durga Colony,
Sector 39, Gurugram, Haryana – 122003.
Email ID : customersupport@planetspark.in
Relief Sought:
I hereby request the Hon’ble Consumer Court to take necessary action against Planet Spark and direct the company to:
I request the Hon’ble Commission to kindly consider my complaint and take strict action as per the Consumer Protection Act.
Thanking you,
I, Kanchan Mehta, would like to file a formal complaint against Planet Spark, whose corporate office is located at:
PlanetSpark Corporate Office
Unit No. 104A-B, 1st Floor, Tower A,
Unitech Cyber Park, Durga Colony,
Sector 39, Gurugram, Haryana – 122003.
Email ID : customersupport@planetspark.in
Details of the Complaint:
- I enrolled my child, Aanshi Sahukar, in PlanetSpark's Learn Classes and paid an amount of ₹12,000/- for the same.
- My child has attended only 4 Learn Classes, and it was clearly observed—and repeatedly communicated to their team—that she has not understood the phonics sounds, which are the foundation of the course.
- Due to this, I requested PlanetSpark to convert the remaining Practice Classes and Performance Classes into Learn Classes, because without understanding the basics, the child cannot benefit from practice/performance sessions and according to them the 16 classes is balance till now .
- For the last several days, I have consistently informed Nehal Ma’am and the Planet Spark support team, but they have not provided any proper response or assistance.
- Their refusal or negligence in converting the classes, despite multiple requests, amounts to:
- Deficiency of service
- Unfair trade practice
- Misrepresentation of educational services promised at the time of enrollment
- I have paid for Learn Classes only, but the platform is forcing me to use Practice and Performance classes, which is not what I agreed to or paid for.
- Despite numerous follow-ups, Planet Spark has failed to resolve the issue, forcing me to approach the Consumer Court for justice.
Relief Sought:
I hereby request the Hon’ble Consumer Court to take necessary action against Planet Spark and direct the company to:
- Convert all remaining classes into Learn Classes immediately, OR
- Provide a full refund of ₹12,000/- paid by me,
- And take appropriate action for the mental harassment, time loss, and deficiency of service caused to us.
I request the Hon’ble Commission to kindly consider my complaint and take strict action as per the Consumer Protection Act.
Thanking you,