Complaint against Ola Electric: Non-Delivery of Scooter After Full Payment & Unresponsive Support (Order ID: OET-912405210180926-EPQ897)

[HimanshuGrewal]

Model

Ola S1 X+ 3rd Gen

Dealer Name

Store Name Ola Electric Store, Burari, Delhi 110084

Company Name

Ola Electric

Customer Care Number

080-33113311

Loss Amount

130000

Ratings

1.00 star(s)

Opposite Party Address

Regent Insignia, #414, 3rd Floor, 4th Block 17th Main, 100 Feet Road Koramangala, Bengaluru, Karnataka - 560034 India

To,
The Consumer Protection Authority / Grievance Redressal Forum

Subject: Grievance regarding severe delay in delivery of Ola Electric Scooter, deficiency in service, and mental harassment by Ola Electric.

Dear Sir/Madam,

My name is Himanshu Grewal, a resident of Delhi. I am writing to file a formal complaint against Ola Electric for their extremely poor service, misleading delivery promises, and complete lack of customer support.

Below are the complete details of my transaction and the harassment I am facing:

1. Purchase & Payment Details:

• Brand/Company: Ola Electric
• Order ID: OET-912405210180926-EPQ897
• Scooter Number/Reg: DL12SX0622
• Booking Date: 18th September 2026
• Promised Delivery Date: 2nd October 2026
• Payment Status: 100% Full Payment made in advance.

2. The Core Issue (Non-Delivery & Delay): I booked the scooter and paid the full amount on 18th September 2026. The company officially provided an estimated delivery date of 2nd October 2026. Today is 29th October, marking a delay of nearly a month past the promised date, and over 40 days since the full payment was made. There is absolutely no sign of my scooter being delivered to my address in Delhi.

3. Pathetic Customer Support & Lack of Transparency: The most frustrating part is the complete blackout of communication from Ola Electric:

• I have repeatedly called their customer care, but the executives are completely clueless. They provide no valid reasons, no updated timelines, and standard automated replies.
• I have sent detailed emails to support@olaelectric.com, but I have not received a single reply or acknowledgement from their team.
• When I track my vehicle on the Ola Electric mobile application, it shows the bizarre status that the scooter is currently "Sleeping" at the Ola Future Factory in the south. I live in Delhi, and there is no clarity on when it will even be dispatched.

4. Mental Agony and Unfair Trade Practice: Despite seeing numerous negative reviews regarding Ola's delivery and after-sales service on platforms like YouTube, I decided to trust this brand. This has proven to be a huge mistake. While other companies deliver their vehicles instantly upon payment, Ola Electric has taken my hard-earned money and left me waiting indefinitely with zero transparency. This behavior clearly amounts to a deficiency of service and an unfair trade practice.

5. Relief Sought: Through this platform, I demand that Ola Electric take immediate notice of this issue and provide:

1. An exact, confirmed, and immediate delivery date for my scooter in Delhi.
2. If they are unable to deliver the scooter within the next 3 days, I demand a full 100% refund of my money along with standard bank interest for the period they have held my funds, plus compensation for the mental harassment and daily commute inconvenience caused by their false promises.

I request the forum and consumer rights activists to help me escalate this matter so that strict action is taken against the brand for taking consumers for granted.

My Contact Information:
Name: Himanshu Grewal
Phone: 9811140896
City: Delhi

Thank you,
Himanshu Grewal