Complaint Against OLA Electric for Inadequate Service and Unprofessional Staff Conduct

[RahulDourado]

Model

Ola S1

Dealer Name

Ola Electric Mobility Pvt. Ltd

Company Name

Ola Electric Mobility Pvt. Ltd

Customer Care Number

080-33113311

Loss Amount

100000

Ratings

1.00 star(s)

Opposite Party Address

Regent Insignia,
#414, 3rd Floor
4th Block, 17th Main
17th Main, 100 Feet Road,
Koramangala, Bangalore,
Karnataka, 560034

Respected Sir/Madam,


I, Rahul Savio Juliues Dourado, residing at Sao Jose De Areal ,Margao Goa, am writing to lodge a formal complaint against OLA Electric Mobility Pvt. Ltd. (hereinafter referred to as "OLA Electric") for major deficiency in services, negligence, and rude behavior by its staff, both telephonically and in person.

1.​

• Product Purchased: OLA S1
• Date of Purchase: 19th September 2022
• Order/Invoice Number: GA20001207
• Vehicle Registration Number: GA08AR7237

2.​

Despite purchasing the vehicle in good faith and relying on OLA Electric’s advertised promises regarding quality service and customer support, I have faced the following issues:

• Lack of timely service and resolution: Repeated service requests have either been ignored or inadequately addressed. Service delays have extended beyond reasonable timelines, causing inconvenience and affecting daily use of the vehicle.
• Unprofessional and rude behavior by staff: I have been subjected to impolite and dismissive behavior by OLA Electric’s customer support executives during multiple phone calls. Furthermore, in-person interactions with service staff have been equally unprofessional and disrespectful.
• Failure to resolve ongoing issues: Even after lodging several complaints via phone and OLA’s support app/portal, as well as emails, no satisfactory resolution has been provided. i EVEN The scooter has been lying at the service center for nearly a month now. Every time I visit the service center i have been told to come next week. It take me nearly 120 mins to travel to the service centre from my house and i have to travel by bus because my bike is in the service centre.

3.​

I have made multiple efforts to resolve these concerns directly with OLA Electric:

• Breakdown Incident: On September 3rd 2025, I kept my bike on vacation mode since I was suppose to be traveling for work. I then returned and went to start my bike on the 15th of September 2025 and to my surprise it failed to turn on. I checked the battery percentage on the Ola app and it showed 82% which was the same since when I left it at vacation mode. I registered a ticket on the ola app #10100630 and 10095907 and asked for RSA since I am an OLA CARE + customer.
• After raising the support ticket I was assured by OLA helpline team that RSA would be provided immediately. That did not happen.
  I received a call from the RSA agent on 16th September, to whom I once again had to share my location. He casually informed me he would reach by afternoon. When he finally did, he asked me to help him lift the bike because he came alone—completely unprofessional and unacceptable. Even the I would have helped him to take it but I was at work. He told me he would come tomorrow with his son , but he did not show up. Here are his contact details:+91 7620337850.
  
  I then waited for a day and gain tried calling customer care again on Ola Electric’s customer care number (080-33113311), on which I was kept on hold for more than 45 mins, eventually someone picked up the call and I narrated my incident and then they tell me my battery is now deeply discharged and because of this they do not offer RSA. But on the app it still showed 82% and on the 15th of September after my return I did try to charge the bike to see if the display would turn on but it would not even charge.
• I then went to the service Centre and to my surprise there were nearly 700+ bikes outside the verna Goa service centre. The staff there told me that there is no manager and that he has left the plant and moved to a different plant(I heard its VALPOI) and they are not even sure if the service centre will be functional in the next couple of days. Still I persisted to get some response and they told me to get the bike to the service centre.
• I then bought the bike with my own hired transport and when i reached and unloaded the bike, I asked the service guys to check the bike. They told me that they don't have some tool that was needed to check the bike and that the tool is in the Valpoi service centre. He told me he would check and call me on my phone and let me know the status. But unfortunately that did not happen.
• Since then i have been visiting the service centre once a week to no response and this has caused me major inconvenience.

4.​

The aforementioned conduct amounts to:

• Deficiency in service under Section 2(11) of the Consumer Protection Act, 2019.
• Unfair trade practice as defined under Section 2(47) of the Act.
• Mental harassment and inconvenience caused due to lack of support and rude behavior.

5.​

In light of the above, I respectfully seek the following reliefs from this Hon’ble Forum:

1. A written apology from OLA Electric for the rude and unprofessional conduct of its staff.
2. Immediate and proper servicing of the vehicle to rectify all existing issues or refund the estimated IDV of the vehicle.
3. Compensation for mental harassment and inconvenience caused, amounting to ₹50,000.
4. Any other relief that this Hon’ble Forum may deem fit in the interest of justice.

I am enclosing copies of all relevant documents including the invoice, service records, communication with the company, and complaint numbers for your kind perusal.


I request the Hon’ble Forum to take cognizance of this matter and pass appropriate directions to ensure accountability and fair treatment for consumers like myself.


Thanking You,


Yours sincerely,
Rahul Savio Juliues Dourado
+91 8698024642
douradorahul@gmail.com
18th October 2025

 

[iamthecosmos]

• Contact OLA Electric’s higher management or grievance cell via email or official website. Use a clear, firm, and professional tone.
• Use social media (Twitter, Facebook, LinkedIn) to highlight your issue politely. Public visibility often speeds up resolution.
• Request escalation to a senior customer care or grievance officer.