Complaint Against Ola Electric for Defective Scooter, Poor Performance, and Unresponsive Customer Service

N

Nishapankaj

New member
Dealer Name
OLA Service
Company Name
OLA Electric
Customer Care Number
080 3311 3311
Loss Amount
125000
Ratings
1.00 star(s)
Opposite Party Address
Ola Electric Mobility Limited is an Indian electric vehicle manufacturer headquartered in Bengaluru. Founded in 2017 by Bhavish Aggarwal, Ola S1 X,
I am writing to formally raise a complaint regarding the poor customer service I have experienced in relation to my OLA Scooty.

Scooter Details:

Model: OLA S1 X

Vehicle Registration Number: DL 4EV 8524

Date of Issue: 19 Aug 2025

Location: Delhi

I have been facing issues with my OLA Scooty/scooter not starting/for supplying a defective electric scooter. I reached out to OLA customer care team multiple times through call, but the responses have been delayed and unhelpful.

Despite raising a service request on 19th Aug 2025, there has been no proper follow-up or resolution. I also visited the service center, but the staff was unresponsive and did not provide a clear solution or timeline. This kind of experience is highly disappointing and not acceptable for a premium electric vehicle brand. I request your team to urgently look into this matter and provide a clear solution at the earliest. I also expect better support from your end, both in terms of responsiveness and the quality of service.

I attempted to contact Ola Electric’s customer care number (080-33113311), which was invalid. After significant effort, I obtained a showroom representative’s personal number. The representative provided temporary troubleshooting advice, which allowed me to reach home safely. This incident highlights the company’s failure to provide reliable emergency support.

Thanks!
Pankaj Kumar
 

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Last edited:
Hello @Nishapankaj

Nishapankaj said:
Despite raising a service request on 19th Aug 2025, there has been no proper follow-up or resolution.
Click to expand...
Please share the details about the service request..

Have you submitted your vehicle at the service center ??
If yes, please share Job Sheet screenshot.

Thanks
 
I called on OLA electric customer care multiple times and they're saying kindly wait you will get a call. I don't have any complaint number. Also vehicle is at my place. Kindly suggest where should I submit.

Please check with OLA customer care service with Registration Number DL 4EV 8524 or register Number +91-82852 82854
Kindly note my Zero depth insurance is expiring soon.
 
Last edited:
Hello @Nishapankaj

Nishapankaj said:
I called on OLA electric customer care multiple times and they're saying kindly wait you will get a call. I don't have any complaint number. Also vehicle is at my place.
Click to expand...
If they are not responding to your emails, we suggest you to file a case against them in the Consumer Forum.

Feel free to Contact us, for any help in drafting and filing case in the Consumer Forum

Thanks
 
Dealer Name : OLA Service, Khordha, Odisha
Company Name OLA Electric
Loss Amount 105000/-

Opposite Party Address: Ola Electric Mobility Limited is an Indian electric vehicle manufacturer headquartered in Bengaluru

Customer Name: TANMAY JENA
AT/P.O-MALLIKAPUR, VIA-AHIYAS, DIST-JAJPUR, ODISHA, PIN -755036
MOBILE NUMBER - 7008890079

I am writing to formally raise a complaint regarding the poor customer service I have experienced in relation to my OLA Scooty.

Scooter Details:

Model: OLA S1 X
Vehicle Registration Number: OD 02 DA 4674
Model - OLA S1 X 4KWH 1359
Date of purchase : 14 Jan 2025
Chassis Number: P53BGDCA1EAA00651
Owner Name: TANMAY JENA
Kilometer Running at Handed over - 10556 but now show-10697
TICKET NO - 0966441
ISSUE: HUB MOTOR DEFECT
Date of Handover : 11th August 2025
Service center Name : Niladri Mansion, NH57, -Gurujanga Road, Khordha, Odisha 752055
Contact Person Name of service Center :9810465586 (MR. SATYA)

Location: KHORDHA

I had been facing issues with my OLA Scotty that stopped repeatedly on the road showing an error symbol with system error restart again . After checking by the technician at the above Khordha, Odisha service center, the Ola service Manager at Khurda Branch said that there is an issue on the motor of the scotty, so you have to hand it over to us to resolve the problem and it will take 7-10 days. As suggested I have handed over to them running km 10556 on dt.11-08-2025. On 21st Aug I received a message with verification code from JD-OLAELC-S handing over ola scotty for service repair whereas I was handed over on 11-08-2025 with a difference running km-10697 with excess running 141 kms. After that I have contacted the service center 3 times but got a response that the motor part was not received from the company so it will take 7-10 days. In between 1 month and 2 days completed under service condition.

For that I reached out to the OLA customer care team multiple times through call, but the responses have been delayed and unhelpful. Today some customer care service received and his responses were not satisfactory. Also bound me to disconnected saying wait for some days. But not getting any solution. Very very disappointing behavior.

Despite raising a service request, there has been no proper follow-up or resolution. I also visited the service center, but the staff was unresponsive and did not provide a clear solution or timeline. This kind of experience is highly disappointing and not acceptable for a premium electric vehicle brand. I request your team to urgently look into this matter and provide a clear solution at the earliest. I also expect better support from your end, both in terms of responsiveness and the quality of service.

I also contacted Ola Electric’s customer care number. This incident highlights the company’s failure to provide reliable support.


Now one month has already been completed on service repair conditions which are covered under warranty. I have been facing lot of problem that

1. My warranty covered one month with standing condition at your service center without running for handing over faulty motor and service delay. Is that duration of one month extended in my warranty?
2. For the standing condition I have already lost financially as we have to go to my office with private vehicles having Rs.4000/- expense incurred in this standing duration.
3. Without riding that vehicle also I give my installment Rs.3500/-.
4. For your service negligence, I also waste my time as I purchase that for reaching on time at my office. For that I am also facing financial loss of salary deduction.
5. I have been facing harassment, financial loss, warranty loss.
6. Please confirm whether you will bear these expenses and warranty extended till your delay of handing over the scotty to me?
7. If you failed to bear/deny to give the compensation amount for your negligence I will lodge a consumer case against you.
8. I am waiting for your response. If my ola is not satisfactory handed over to me within 5 days with ok condition having warranty extended 1 month extra I will take the legal action against you.


Thanks!
TANMAY JENA
 
Hello all members,

I'm sorry to hear about the distressing experience you've had with Ola Electric. Your situation, involving unresolved repairs and mental harassment, reflects a broader pattern of consumer grievances against the company.

​

Legal Precedents and Regulatory Actions​

Your experience is not isolated. The Central Consumer Protection Authority (CCPA) has initiated a class action against Ola Electric after receiving over 10,000 complaints related to quality and after-sales service. Issues highlighted include charging during warranty, delayed services, refusal of warranty services, and battery defects .


CC/64/2024 - 19 December 2024
Tamil Nadu - Pudukkottai - OLA ELECTRIC MOBILITY PRIVATE LIMITED, REP. BY ITS AUTHORIZED OFFICER, V/S ADHAVAN A

Directing the OLA Electric Mobility Private Limited, Bangalore to pay back the amount of Rs. 1,41,734/- (One Lakh Forty-One Thousand Seven Hundred Thirty-Four Only) and take back the OLA S1 Pro electric bike with registration number TN 55 BL 9514 from the complainant.
Additionally, OLA Electric Mobility Private Limited, Bangalore and the second opposite party/ OLA Electric Bike Showroom, Tiruchirappalli either jointly or severely needs to pay Rs. 1,00,000/- (One Lakh Only) as compensation for the deficiency of services of the first and the second
opposite party as well as unfair trade practices of the second opposite party towards the complainant, as well as for the mental agony caused due to the act of both opposite parties. Additionally, the first and the second opposite parties either jointly or severely need to pay Rs. 10,000/- (Ten Thousand Only) as litigation expenses to the complainant.

OLA ELECTRIC MOBILITY PRIVATE LIMITED, REP. BY ITS AUTHORIZED OFFICER, V/S ADHAVAN A - Consumer Court Case - 2024-12-19

Consumer Court Case against OLA ELECTRIC MOBILITY PRIVATE LIMITED, REP. BY ITS AUTHORIZED OFFICER, V/S ADHAVAN A - Consumer Court Case against - OLA ELECTRIC MOBILITY PRIVATE LIMITED, REP. BY ITS AUTHORIZED OFFICER,
www.consumercourt.in www.consumercourt.in



CC/16/2024 - 31 July 2024
Orissa - Sambalpuri - OLA ELECTRIC Scooty Company V/S Kishan Agrawal

The OLA ELECTRIC Scooty Company is directed to refund Rs. 1,61, 956/- with 9% interest from the date of payment till realization towards cost of the electric vehicle to the Complainant which was paid by the Complainant to the OLA ELECTRIC at the time of booking the vehicle or deliver the said OLA Scooty OLA S1 PRO 2nd Gen within one month from the date of the order. Further the OLA ELECTRIC are directed to pay Rs. 1, 00,000/- towards deficiency in service and mental agony suffered by the Complainants as compensation. Further the OLA ELECTRIC are directed to pay Rs. 15,000/- towards cost of the petition to the Complainant within 30 days from the date of order, failing which all the amount will further carry with 9% interest per annum till realization.

1. The CEO(Chief Executive Officer), OLA ELECTRIC Scooty Company(OLA ELECTRIC MOBILITY PROVATE LTD) V/S 1. Kishan Agrawal - Consumer Court Case - 2024-07-31

Consumer Court Case against 1. The CEO(Chief Executive Officer), OLA ELECTRIC Scooty Company(OLA ELECTRIC MOBILITY PROVATE LTD) V/S 1. Kishan Agrawal - Consumer Court Case against - 1. The CEO(Chief Executive Officer), OLA ELECTRIC Scooty Company(OLA ELECTRIC MOBILITY PROVATE LTD)
www.consumercourt.in www.consumercourt.in


05 September 2024 - CC/48/2024.
Andhra Pradesh - Anantapur - The Ola Electric Scooters(Show Room), Rep. by its Authorized Signatory V/S K.Swathi

Case filled by the Smt. K. Swathi W/o Harshavardhan Reddy frm Ananthapuramu District against The Ola Electric Scooters (Show Room), The Old Electric Technologies Private Limited and The Ola Electric Mobility Limited.

Smt. K. Swathi booked Liquid Silver color, but delivery person informed that if there is any damage to the scooter, it will be taken back without delivery, but this is a different issue, hence complainant has no choice except to receive the bike. The complainant mentioned in the delivery receipt about the color problem, she clearly stated that she booked Liquid silver color but delivered Guerra colour, the delivery agent promised her he will report the same to the concerned head. On 02.05.2022 the Ola challenger took the bike back from the complainant and given e-way bill. On repeated phone calls to Ola challenger, Ola App lead and to Ola customer care, the complainant received a call from Ola App leader Mr. Jagir Basha and complainant had a conference call with their superior, who assured complainant that the Ola bike order would be cancelled and the amount had paid would be refunded within 9-10 working days. The complainant repeatedly contacted the officials of the Ola Electric Scooters to request a refund. Since the bike had already been taken by the Ola Electric Scooters their employees acted negligently, causing the complainant mental agony and harassment.

In the result, the complaint is partly allowed by directing the Ola Electric Scooters to refund the price of the Ola bike i.e,Rs.1,39,163/- (Rupees One Lakh Thirty Nine Thousand One Hundred and Sixty Three Only) along with @9% P.A., from the date of purchase. The Ola Electric Scooters was also liable to pay compensation of Rs.1,00,000/- (Rupees One Lakh Only) towards mental agony and deficiency in service, costs within 45 days from the date of the judgment.

View attachment 1936




Recommended Actions​

  1. Document All Evidence:
    • Gather all relevant documents, including purchase receipts, service records, communication logs, and any other pertinent information.
  2. Send a Formal Legal Notice:
    • Draft a legal notice detailing the issue, Ola Electric's inadequate response, and your demand for resolution.
    • This can be done through a lawyer or by contacting our team that offer legal notice services.
    • Note: Always send notice via Registered Post only.
  3. File a Complaint with the Consumer Forum:

Note:
We can assist in:
  • Drafting professional legal notices.
  • Filing consumer complaints for deficiency in service.
Feel free to contact us if you wish to proceed with a legal notice draft or complaint preparation.

Regards,
Support Team
 
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