- Seller Name
- Myntra onlline website
- Company Name
- Myntra onlline website
- Product Name
- OTTO men casual shirt
- Website Name
- Myntra onlline website
- Customer Care Number
- +91 8035724812
- Loss Amount
- 1199
- Ratings
Complaint:
I ordered an OTTO long-sleeve shirt from Myntra, and the product description and images on the website clearly mentioned that it was a long-sleeve shirt. My order was delivered on 16 July 2026.
However, the product I received was a half-sleeve shirt, which is different from what was advertised on the website. I immediately raised a complaint with Myntra and shared the issue. Despite multiple follow-ups over the past 15 days, Myntra has repeatedly stated that they delivered the correct product and has refused to provide a replacement or refund.
This amounts to misrepresentation of the product and deficiency in service, as the delivered item does not match the description and images shown at the time of purchase. As a consumer, I have been denied a fair resolution despite providing the necessary information.
I request the Consumer Commission to direct Myntra to:
Refund the full purchase amount or provide the correct long-sleeve shirt.
Compensate me for the inconvenience, time, and mental harassment caused by their failure to resolve the issue.
Take appropriate action to prevent such misleading product listings in the future.
Evidence attached:
Screenshot of the product description showing "Long Roll-Up Sleeves."
Order details and invoice.
Photos of the half-sleeve shirt received.
Complaint/chat/email history with Myntra.
I ordered an OTTO long-sleeve shirt from Myntra, and the product description and images on the website clearly mentioned that it was a long-sleeve shirt. My order was delivered on 16 July 2026.
However, the product I received was a half-sleeve shirt, which is different from what was advertised on the website. I immediately raised a complaint with Myntra and shared the issue. Despite multiple follow-ups over the past 15 days, Myntra has repeatedly stated that they delivered the correct product and has refused to provide a replacement or refund.
This amounts to misrepresentation of the product and deficiency in service, as the delivered item does not match the description and images shown at the time of purchase. As a consumer, I have been denied a fair resolution despite providing the necessary information.
I request the Consumer Commission to direct Myntra to:
Refund the full purchase amount or provide the correct long-sleeve shirt.
Compensate me for the inconvenience, time, and mental harassment caused by their failure to resolve the issue.
Take appropriate action to prevent such misleading product listings in the future.
Evidence attached:
Screenshot of the product description showing "Long Roll-Up Sleeves."
Order details and invoice.
Photos of the half-sleeve shirt received.
Complaint/chat/email history with Myntra.