Shwetagupta91
New member
- Seller Name
- Anouk
- Company Name
- Myntra
- Product Name
- Anouk Florak printed V-Neck Pure Silk Kaftan Kurti with Plazzoo
- Website Name
- www.myntra.com
- Customer Care Number
- 8061561999
- Loss Amount
- 2879
- Ratings
I am raising this complaint regarding a recent online purchase from Myntra, where I had placed an order containing two products. Out of the two:
I would like to emphasize that I did not receive the undelivered item, nor did I sign or confirm any delivery. It appears that the delivery agent has falsely updated the status, which is a serious lapse and possibly fraudulent behavior.
Upon raising the issue with Myntra's customer service, I was assured that I would be refunded for both the non-delivered product and the wrongly delivered one. I have a call recording as proof where their executive confirmed the same. However, despite multiple follow-ups, Myntra has closed the complaint without resolution and refused the refund unjustly.
This is not just poor service – it is a violation of consumer rights. As a customer, I cannot be held accountable for errors or misconduct on the part of their logistics or internal process failures.
I request immediate action from the concerned authorities to:
All relevant details, order ID, screenshots, and call recording are available and will be submitted upon request.
Issue ID IN25080417004972572133
Thank you for your attention to this matter.
Sincerely,
Shweta Gupta
- One product was delivered incorrectly (wrong item received), and
- The other product was falsely marked as delivered, but was never received by me.
I would like to emphasize that I did not receive the undelivered item, nor did I sign or confirm any delivery. It appears that the delivery agent has falsely updated the status, which is a serious lapse and possibly fraudulent behavior.
Upon raising the issue with Myntra's customer service, I was assured that I would be refunded for both the non-delivered product and the wrongly delivered one. I have a call recording as proof where their executive confirmed the same. However, despite multiple follow-ups, Myntra has closed the complaint without resolution and refused the refund unjustly.
This is not just poor service – it is a violation of consumer rights. As a customer, I cannot be held accountable for errors or misconduct on the part of their logistics or internal process failures.
I request immediate action from the concerned authorities to:
- Initiate an investigation against Myntra for wrongful delivery practices.
- Instruct Myntra to issue a full refund for both the items.
- Ensure that such malpractices are not repeated in the future.
All relevant details, order ID, screenshots, and call recording are available and will be submitted upon request.
Issue ID IN25080417004972572133
Thank you for your attention to this matter.
Sincerely,
Shweta Gupta
