Kh shahid abdulla
New member
- Model
- I phone 16 pro max
- Dealer Name
- Sreejesh
- Company Name
- Myg future kasaragod
- Customer Care Number
- 095398 85522
- Loss Amount
- 110000
- Ratings
- Opposite Party Address
- Near new bus stand, padoor shopping complex, Kasaragod, Kerala 671121
I submitted my mobile phone to MyG Future Kasaragod for repair with only an IC-related issue. The staff accepted my phone and informed me that it would be sent to their Calicut service centre because the Kasaragod branch did not have the required repair facility. I trusted the company and agreed. They kept my phone for about 2½ weeks without providing proper updates. I had to repeatedly call and email them to know the status. They later informed me that they could not repair the phone due to the unavailability of parts and returned it to me.
After receiving the phone, I took it to Applex, as suggested by the MyG staff. The technician opened the phone in my presence and found that the motherboard had been damaged during the repair attempt. He informed me that excessive heat had been applied to the CPU while attempting to repair the IC, causing permanent damage to the motherboard. My phone originally had only an IC issue, but due to MyG’s negligent repair, it now requires complete motherboard replacement, which costs approximately ₹50,000–₹60,000.
Despite informing MyG about the damage caused while the phone was in their custody, they have denied responsibility and refused to compensate me. Their negligence and deficiency in service have caused me financial loss, mental agony, and inconvenience.
I request the Consumer Commission to direct MyG Future Kasaragod to compensate me for the damage, reimburse the repair or replacement cost of my phone, award compensation for mental agony and inconvenience, and pass any other appropriate order in the interest of justice
After receiving the phone, I took it to Applex, as suggested by the MyG staff. The technician opened the phone in my presence and found that the motherboard had been damaged during the repair attempt. He informed me that excessive heat had been applied to the CPU while attempting to repair the IC, causing permanent damage to the motherboard. My phone originally had only an IC issue, but due to MyG’s negligent repair, it now requires complete motherboard replacement, which costs approximately ₹50,000–₹60,000.
Despite informing MyG about the damage caused while the phone was in their custody, they have denied responsibility and refused to compensate me. Their negligence and deficiency in service have caused me financial loss, mental agony, and inconvenience.
I request the Consumer Commission to direct MyG Future Kasaragod to compensate me for the damage, reimburse the repair or replacement cost of my phone, award compensation for mental agony and inconvenience, and pass any other appropriate order in the interest of justice