- Seller Name
- Cred app
- Company Name
- JioMart
- Product Name
- JioMart Gift Card ₹2000
- Website Name
- jiomart.com�
- Customer Care Number
- 1800-890-1222
- Loss Amount
- 2000
- Ratings
- Opposite Party Address
- Reliance Retail Limited, JioMart Customer Support,3rd Floor, Court House ,Lokmanya Tilak Marg ,Dhobi Talab, Mumbai 400002, Maharashtra India
To,The Consumer Grievance Officer / National Consumer Helpline
Subject: Complaint Against Misleading JioMart Gift Card Terms and Unfair Consumer Practice
Respected Sir/Madam,
I wish to file a complaint against JioMart regarding misleading and unfair terms related to a gift card purchased by me.
I purchased a JioMart Gift Card worth ₹2000. However, after purchase, JioMart customer support informed me that the gift card can be used only once in a single transaction. This important restriction was never clearly disclosed during or after purchase.
On the gift card details page and redemption instructions, there is no visible mention that the card is “one-time use only” or that the remaining balance cannot be reused later.
Gift Card Details:
Gift Card Value: ₹2000
Card Number: 1008200147691268
Gift Code: QWKRR08138926223
Date of Purchase: 21 May 2026
This lack of transparency is misleading and unfair because customers naturally expect that the balance amount can be used multiple times until exhausted.
I am attaching the screenshot of the gift card page as evidence, where no such “single-use only” condition is mentioned.
I request the Consumer Authority to kindly:
Investigate this misleading practice by JioMart.
Direct the company to allow multiple/partial usage of the remaining balance.
Ensure proper disclosure of terms and conditions for customers in future.
Provide appropriate resolution and compensation for the inconvenience caused.
Company Details:
Company Name: JioMart
Evidence Attached:
Screenshot of Gift Card Page
Kindly take necessary action against this unfair trade practice.
Thank you.
RegardsRaju Prasad
Subject: Complaint Against Misleading JioMart Gift Card Terms and Unfair Consumer Practice
Respected Sir/Madam,
I wish to file a complaint against JioMart regarding misleading and unfair terms related to a gift card purchased by me.
I purchased a JioMart Gift Card worth ₹2000. However, after purchase, JioMart customer support informed me that the gift card can be used only once in a single transaction. This important restriction was never clearly disclosed during or after purchase.
On the gift card details page and redemption instructions, there is no visible mention that the card is “one-time use only” or that the remaining balance cannot be reused later.
Gift Card Details:
Gift Card Value: ₹2000
Card Number: 1008200147691268
Gift Code: QWKRR08138926223
Date of Purchase: 21 May 2026
This lack of transparency is misleading and unfair because customers naturally expect that the balance amount can be used multiple times until exhausted.
I am attaching the screenshot of the gift card page as evidence, where no such “single-use only” condition is mentioned.
I request the Consumer Authority to kindly:
Investigate this misleading practice by JioMart.
Direct the company to allow multiple/partial usage of the remaining balance.
Ensure proper disclosure of terms and conditions for customers in future.
Provide appropriate resolution and compensation for the inconvenience caused.
Company Details:
Company Name: JioMart
Evidence Attached:
Screenshot of Gift Card Page
Kindly take necessary action against this unfair trade practice.
Thank you.
RegardsRaju Prasad
