aysha kani
New member
- Hotel Name
- MakeMy Trip
- Company Name
- MakeMy Trip
- Website Name
- www.makemytrip.com
- Customer Care Number
- 01244628747
- Loss Amount
- 48000
- Ratings
- Opposite Party Address
- MakeMy Trip DLF building No 5 Tower B Gurugram, Haryana 12202
Dear MakeMyTrip Support Team,
I am writing to formally express my deep dissatisfaction regarding my recent South India tour (Booking ID: NL2122415850122).
A formal complaint was previously raised on May 1, 2026 (Ticket No: 23432025371187328), yet I have not received a satisfactory resolution or a timely response from your representative, Sunanda.
The core of my grievance is as follows:
Known Disruptions: During the first two days of my Kodaikanal trip, local vendors prevented us from visiting most sightseeing locations due to ongoing protests.
Failure to Disclose: Local vendors confirmed these protests began on April 24, 2026. Both the travel partners and MakeMyTrip were reportedly aware of this situation well before my arrival.
Negligence: Despite having this information, MakeMyTrip failed to inform me of these disruptions. This lack of transparency resulted in significant financial loss and a total loss of the vacation experience we paid for.
As a customer, I feel misled. Had I been informed of the situation in advance, I could have made alternative arrangements. Instead, I was left to navigate these issues on the ground with no support.
Required Resolution:
I am requesting a formal review of this case and a fair compensation/refund for the missed sightseeing and the distress caused by this oversight.
I look forward to a prompt response and a better resolution than what has been provided thus far. Please acknowledge receipt of this email within 24 hours.
Regards,
Aysha Kani
I am writing to formally express my deep dissatisfaction regarding my recent South India tour (Booking ID: NL2122415850122).
A formal complaint was previously raised on May 1, 2026 (Ticket No: 23432025371187328), yet I have not received a satisfactory resolution or a timely response from your representative, Sunanda.
The core of my grievance is as follows:
Known Disruptions: During the first two days of my Kodaikanal trip, local vendors prevented us from visiting most sightseeing locations due to ongoing protests.
Failure to Disclose: Local vendors confirmed these protests began on April 24, 2026. Both the travel partners and MakeMyTrip were reportedly aware of this situation well before my arrival.
Negligence: Despite having this information, MakeMyTrip failed to inform me of these disruptions. This lack of transparency resulted in significant financial loss and a total loss of the vacation experience we paid for.
As a customer, I feel misled. Had I been informed of the situation in advance, I could have made alternative arrangements. Instead, I was left to navigate these issues on the ground with no support.
Required Resolution:
I am requesting a formal review of this case and a fair compensation/refund for the missed sightseeing and the distress caused by this oversight.
I look forward to a prompt response and a better resolution than what has been provided thus far. Please acknowledge receipt of this email within 24 hours.
Regards,
Aysha Kani
