- Dealer Name
- Livpure Smart
- Company Name
- Livepure Smart
- Product Name
- LIV BOLT WAAS(RO+UV+MIN)
- Customer Care Number
- 88007 62226
- Loss Amount
- 1500
- Ratings
- Opposite Party Address
- Plot no39 sector 4
IMTmanesar Gurugram harayana india 122050
I am filing this complaint against Livpure for deficiency in service and unfair trade practices.
I placed an order for the **Livpure Bolt Alkaline Water Purifier** and made the full payment on **4 July 2026**. I also paid a **refundable security deposit of ₹1,500** as required by Livpure.
Before receiving the product, I contacted Livpure customer care multiple times to confirm that I would receive the **Livpure Bolt Alkaline Water Purifier**. Every time, I was assured by their customer care representatives that the correct product would be delivered.
However, when the product was delivered on **9 July 2026**, I received the **Livpure Bolt Mineraliser Water Purifier** instead of the **Livpure Bolt Alkaline Water Purifier** that I had ordered and paid for.
After receiving the wrong product, I immediately contacted Livpure customer care and requested them to replace it with the correct **Bolt Alkaline Water Purifier**. However, the representatives informed me that I must use the wrongly delivered product for **three months**, and only after that would they consider replacing it. They refused to replace the product immediately, even though the mistake was entirely on their part. This condition is unfair, unreasonable, and amounts to a clear deficiency in service.
Despite repeatedly contacting Livpure customer care through multiple calls and complaints, the company has neither replaced the incorrect product nor completed the installation. As of today, the product remains uninstalled, and I have not received any proper resolution despite making the required payment and refundable security deposit.
Due to Livpure's negligence and poor customer service, I have suffered financial loss, mental harassment, inconvenience, and a complete loss of trust. I paid for a specific product, but Livpure delivered a different model, refused to replace it immediately, and failed to provide installation.
**I respectfully request the Hon'ble Consumer Forum to direct Livpure to:**
1. Immediately replace the wrongly delivered **Livpure Bolt Mineraliser Water Purifier** with the **Livpure Bolt Alkaline Water Purifier** that I ordered, without requiring me to use the incorrect product for three months.
2. Alternatively, provide a full refund of all amounts paid, including the refundable security deposit of **₹1,500**.
3. Award suitable compensation for the mental harassment, inconvenience, and deficiency in service caused by Livpure.
4. Reimburse any expenses incurred in pursuing this complaint.
**Documents Attached:**
* Order confirmation/invoice.
* Payment receipt.
* Delivery proof.
* Photographs of the product received.
* Screenshots of customer care complaints, emails, chats, and call records.
---
This version clearly explains the wrong delivery, Livpure's refusal to replace the product immediately, the unreasonable three-month condition, and the installation delay, making it suitable fo
r filing before the Consumer Commission.
I placed an order for the **Livpure Bolt Alkaline Water Purifier** and made the full payment on **4 July 2026**. I also paid a **refundable security deposit of ₹1,500** as required by Livpure.
Before receiving the product, I contacted Livpure customer care multiple times to confirm that I would receive the **Livpure Bolt Alkaline Water Purifier**. Every time, I was assured by their customer care representatives that the correct product would be delivered.
However, when the product was delivered on **9 July 2026**, I received the **Livpure Bolt Mineraliser Water Purifier** instead of the **Livpure Bolt Alkaline Water Purifier** that I had ordered and paid for.
After receiving the wrong product, I immediately contacted Livpure customer care and requested them to replace it with the correct **Bolt Alkaline Water Purifier**. However, the representatives informed me that I must use the wrongly delivered product for **three months**, and only after that would they consider replacing it. They refused to replace the product immediately, even though the mistake was entirely on their part. This condition is unfair, unreasonable, and amounts to a clear deficiency in service.
Despite repeatedly contacting Livpure customer care through multiple calls and complaints, the company has neither replaced the incorrect product nor completed the installation. As of today, the product remains uninstalled, and I have not received any proper resolution despite making the required payment and refundable security deposit.
Due to Livpure's negligence and poor customer service, I have suffered financial loss, mental harassment, inconvenience, and a complete loss of trust. I paid for a specific product, but Livpure delivered a different model, refused to replace it immediately, and failed to provide installation.
**I respectfully request the Hon'ble Consumer Forum to direct Livpure to:**
1. Immediately replace the wrongly delivered **Livpure Bolt Mineraliser Water Purifier** with the **Livpure Bolt Alkaline Water Purifier** that I ordered, without requiring me to use the incorrect product for three months.
2. Alternatively, provide a full refund of all amounts paid, including the refundable security deposit of **₹1,500**.
3. Award suitable compensation for the mental harassment, inconvenience, and deficiency in service caused by Livpure.
4. Reimburse any expenses incurred in pursuing this complaint.
**Documents Attached:**
* Order confirmation/invoice.
* Payment receipt.
* Delivery proof.
* Photographs of the product received.
* Screenshots of customer care complaints, emails, chats, and call records.
---
This version clearly explains the wrong delivery, Livpure's refusal to replace the product immediately, the unreasonable three-month condition, and the installation delay, making it suitable fo
r filing before the Consumer Commission.
