thesudhanshu
New member
- Dealer Name
- Livpure
- Company Name
- Livpure
- Product Name
- Livpure-PEP Water purifier
- Customer Care Number
- 8064899399
- Loss Amount
- 13340
- Ratings
I am writing this to formally raisee a complaint against Livpure for their extremely poor and unprofessional service.
I had purchased an AMC on 19/06/2025 for 3 years. On 05/09/2026 I had raised a service request that comes under AMC. The same day the technician called me and told me that I have to pay for the service. I told him about my AMC. After that the technician stopped picking my call.
I made multiple calls to Livpure customer service but their template of answer never changed, everytime I was told that "We have sent a reminder to the technician, please wait". After multiple calls the customer service executive gave me the contact number of Laxmi Enterprises. I tried to call at that number 10-12 times since then and they never answered my call, later they put my number on auto-answer or block.
I got the number of Area Incharge Govindu Thyagaraju and one of the juniors and called them as well but my call was never answered till today.
This kept on going for next 4 days and finally on 08/06/2026 evening the technician arrived at my place. He did the service and left, just after 30 minutes I found 2 issues
Today (10/09/2026) I called customer care multiple times and got the same reply from them. I asked them to help me to contact the technician but all in vain. It's 8:40 PM now and I have no response and no visibility on how to get the issue fixed.
Here are all the contact numbers that I have been calling (Normal calls as well as WhatsApp messages and calls)
Livpure Customer Service: 8064899399
Govindu Thyagaraju: 9810130958
Govindu's Junior: 9560101385
Laxmi Enterprises: 6366816087
Technician: 7676784839
Even after paying ₹13,340 for the AMC I am suffering.
I request the authority to take strong action against Livpure and the member for such negligence and refund my amount. I have lost faith in Livpure product and service. Please help.
I had purchased an AMC on 19/06/2025 for 3 years. On 05/09/2026 I had raised a service request that comes under AMC. The same day the technician called me and told me that I have to pay for the service. I told him about my AMC. After that the technician stopped picking my call.
I made multiple calls to Livpure customer service but their template of answer never changed, everytime I was told that "We have sent a reminder to the technician, please wait". After multiple calls the customer service executive gave me the contact number of Laxmi Enterprises. I tried to call at that number 10-12 times since then and they never answered my call, later they put my number on auto-answer or block.
I got the number of Area Incharge Govindu Thyagaraju and one of the juniors and called them as well but my call was never answered till today.
This kept on going for next 4 days and finally on 08/06/2026 evening the technician arrived at my place. He did the service and left, just after 30 minutes I found 2 issues
- There is a leakage inside the water purifier.
- The drain line (waste water) was continuously wasting water even when the purifier was turned off.
Today (10/09/2026) I called customer care multiple times and got the same reply from them. I asked them to help me to contact the technician but all in vain. It's 8:40 PM now and I have no response and no visibility on how to get the issue fixed.
Here are all the contact numbers that I have been calling (Normal calls as well as WhatsApp messages and calls)
Livpure Customer Service: 8064899399
Govindu Thyagaraju: 9810130958
Govindu's Junior: 9560101385
Laxmi Enterprises: 6366816087
Technician: 7676784839
Even after paying ₹13,340 for the AMC I am suffering.
I request the authority to take strong action against Livpure and the member for such negligence and refund my amount. I have lost faith in Livpure product and service. Please help.
