nainesh.rg
New member
- Dealer Name
- Livpure
- Company Name
- Livpure Smart Homes Private Limited
- Product Name
- Water Purifier
- Customer Care Number
- 8800762226
- Loss Amount
- 5000
- Ratings
- Opposite Party Address
- Flat No.: 301, Tower 5, Lake Dugar, Redhills Road, Chennai - 600053
Dear Sir/Madam,
I am writing to formally raise a complaint regarding the extremely poor and unprofessional service experience I have faced with Livpure.
I raised a service request for my Livpure water purifier on **25 July 2026**. Despite repeated calls, follow-ups, and assurances from your customer care team, the issue remains unresolved as of **8 August 2026**.
The purifier is currently **not functioning and is unusable**, causing significant inconvenience, particularly as access to clean drinking water is a basic necessity. Although a technician/representative visited for an initial inspection, no effective resolution has been provided thereafter.
On every follow-up, I have been given assurances that the issue would be resolved within **24–48 hours**. However, these commitments have repeatedly not been honoured, with no meaningful progress or clear communication from Livpure.
### Additional Concern – Undisclosed Lock-in / Closure Terms
As I was unable to get the service issue resolved, I also requested closure of the service. I was subsequently informed by your customer care team that since the product was purchased in **June 2026**, there is a **lock-in period**, and closing the service during this period would result in forfeiture of my monthly usage charges and caution deposit.
This is particularly concerning because **no such lock-in condition or financial implication was clearly communicated to me at the time of purchase**. I would therefore request Livpure to provide the specific terms and conditions under which this restriction is being imposed, along with evidence that these terms were disclosed and accepted by me at the time of purchase.
The combination of prolonged service delay, repeated unfulfilled commitments, lack of effective communication, and the subsequent communication regarding previously undisclosed closure/lock-in conditions is unacceptable.
### Resolution Expected
I request Livpure to:
1. **Resolve the pending service request immediately** and restore the purifier to proper working condition.
2. Provide a clear explanation for the delay since **25 July 2026**.
3. Confirm why the repeated **24–48 hour resolution commitments** have not been honoured.
4. Provide the applicable **lock-in, cancellation and caution-deposit terms** and confirm when and how these were communicated to me at the time of purchase.
5. Review the service experience and provide appropriate compensation/adjustment for the period during which the paid service/product has remained unusable.
I expect this matter to be resolved **within 2 working days of receipt of this complaint**.
If I do not receive a satisfactory resolution within this timeframe, I will have no option but to escalate the matter to the **National Consumer Helpline and the appropriate Consumer Commission** for suitable action in relation to the apparent deficiency in service, failure to honour service commitments, and the lack of adequate disclosure regarding the alleged lock-in conditions.
Regards,
Nainesh
I am writing to formally raise a complaint regarding the extremely poor and unprofessional service experience I have faced with Livpure.
I raised a service request for my Livpure water purifier on **25 July 2026**. Despite repeated calls, follow-ups, and assurances from your customer care team, the issue remains unresolved as of **8 August 2026**.
The purifier is currently **not functioning and is unusable**, causing significant inconvenience, particularly as access to clean drinking water is a basic necessity. Although a technician/representative visited for an initial inspection, no effective resolution has been provided thereafter.
On every follow-up, I have been given assurances that the issue would be resolved within **24–48 hours**. However, these commitments have repeatedly not been honoured, with no meaningful progress or clear communication from Livpure.
### Additional Concern – Undisclosed Lock-in / Closure Terms
As I was unable to get the service issue resolved, I also requested closure of the service. I was subsequently informed by your customer care team that since the product was purchased in **June 2026**, there is a **lock-in period**, and closing the service during this period would result in forfeiture of my monthly usage charges and caution deposit.
This is particularly concerning because **no such lock-in condition or financial implication was clearly communicated to me at the time of purchase**. I would therefore request Livpure to provide the specific terms and conditions under which this restriction is being imposed, along with evidence that these terms were disclosed and accepted by me at the time of purchase.
The combination of prolonged service delay, repeated unfulfilled commitments, lack of effective communication, and the subsequent communication regarding previously undisclosed closure/lock-in conditions is unacceptable.
### Resolution Expected
I request Livpure to:
1. **Resolve the pending service request immediately** and restore the purifier to proper working condition.
2. Provide a clear explanation for the delay since **25 July 2026**.
3. Confirm why the repeated **24–48 hour resolution commitments** have not been honoured.
4. Provide the applicable **lock-in, cancellation and caution-deposit terms** and confirm when and how these were communicated to me at the time of purchase.
5. Review the service experience and provide appropriate compensation/adjustment for the period during which the paid service/product has remained unusable.
I expect this matter to be resolved **within 2 working days of receipt of this complaint**.
If I do not receive a satisfactory resolution within this timeframe, I will have no option but to escalate the matter to the **National Consumer Helpline and the appropriate Consumer Commission** for suitable action in relation to the apparent deficiency in service, failure to honour service commitments, and the lack of adequate disclosure regarding the alleged lock-in conditions.
Regards,
Nainesh