sonidamini
New member
- Seller Name
- Lenskart
- Company Name
- Lenskart
- Product Name
- Eye glasses
- Website Name
- Lenskart.com
- Customer Care Number
- 9999899998
- Loss Amount
- 1699
- Ratings
Dear Consumer Grievance Redressal Team,
I am filing this complaint against Lenskart regarding a payment deduction for an order that subsequently failed and the company's failure to resolve my refund request within the promised timeframe.
The payment for my order was deducted from my bank account, but the order status showed as failed. I raised a refund ticket with Lenskart on Tuesday, and their customer support team assured me that the issue would be resolved within 24 hours.
However, despite this assurance, my concern remains unresolved. It is extremely frustrating that I have to wait and follow up repeatedly to get my own money refunded. The company has failed to provide a timely resolution despite making a clear commitment.
I consider this a deficiency in customer service and request appropriate intervention to resolve this matter.
I request the following:
1. A full refund of the amount deducted for the failed order.
2. A clear written confirmation of the refund status and expected credit date.
3. An investigation into the delay and failure to honour the 24-hour resolution commitment.
4. Appropriate action to ensure that consumers do not face similar issues.
I am attaching the relevant payment deduction proof and refund ticket details for reference. I request that this complaint be addressed promptly and that Lenskart be directed to resolve the issue.
Thank you.
Regards,
Damini Soni
Amount Deducted: ₹1699
Date of Payment: 10th oct 2026
I am filing this complaint against Lenskart regarding a payment deduction for an order that subsequently failed and the company's failure to resolve my refund request within the promised timeframe.
The payment for my order was deducted from my bank account, but the order status showed as failed. I raised a refund ticket with Lenskart on Tuesday, and their customer support team assured me that the issue would be resolved within 24 hours.
However, despite this assurance, my concern remains unresolved. It is extremely frustrating that I have to wait and follow up repeatedly to get my own money refunded. The company has failed to provide a timely resolution despite making a clear commitment.
I consider this a deficiency in customer service and request appropriate intervention to resolve this matter.
I request the following:
1. A full refund of the amount deducted for the failed order.
2. A clear written confirmation of the refund status and expected credit date.
3. An investigation into the delay and failure to honour the 24-hour resolution commitment.
4. Appropriate action to ensure that consumers do not face similar issues.
I am attaching the relevant payment deduction proof and refund ticket details for reference. I request that this complaint be addressed promptly and that Lenskart be directed to resolve the issue.
Thank you.
Regards,
Damini Soni
Amount Deducted: ₹1699
Date of Payment: 10th oct 2026
